Meg Caruso
West Chester
Summary
Strategic and results-oriented Director of Sales Operations with 6 years of leadership experience driving scalable sales performance, operational efficiency, and revenue growth. Backed by over a decade of comprehensive sales experience across diverse markets. Proven ability to lead cross-functional teams, streamline sales operations, and implement data-driven strategies that align with business objectives. Recognized for building and nurturing strong customer relationships, enhancing client retention, and driving sustainable growth. Adept at translating complex business insights into actionable plans that elevate sales productivity and organizational impact.
Overview
17
17
years of professional experience
Work History
Regional Director of Operations
Caregiver
03.2025 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Responsible for service delivery, P&L (~$12MM), and market growth for South OH region.
- Reduced overtime in region by 12% in first two months
- Discovered $500,000 in billables for company through services already provided, but not yet billed
Director: Sales Operations
VitalSolution
01.2023 - 03.2025
- Lead sales team boosting revenue by 30% YoY, enhancing team performance through mentorship and metrics.
- Coordinated cross-department efforts to align sales goals with business objectives, optimizing operational processes for efficiency.
- Implemented performance metrics to track initiatives and foster growth for Sales, Analytics, and Sales Operations
- Restructured compensation and KPIs, using data-driven performance tracking, inspiring unprecedented team performance and business growth in 2024
- Spearheaded innovative sales strategies to sustain growth goals and meet the demands of the market
- Managed Sales Analytics, Sales Production, Business Development Associates, and Business Development Managers
- Led sales and field operations process initiatives, driving revenue growth through strategic planning and team optimization. Implemented data-driven solutions for enhanced efficiency.
- Cultivated strong partnerships across departments, aligning sales and field operations for cohesive goal achievement. Facilitated cross-functional projects for improved outcomes.
- Developed long-term strategies to position VitalSolution as an industry leader. Anticipated market trends, adapting operations to meet evolving customer needs.
- Led Bullhorn (CRM/ATS) implementation for Sales and Field Operations on two separate instances
- Chose software for teams to increase efficiency and productivity
- Change Manager for Sales and Field Operations teams
Operations Manager: Sales & Field Operations
VitalSolution
01.2022 - 01.2023
Sales Process & Transition Manager
VitalSolution
01.2021 - 01.2022
Business Dev. Specialist
VitalSolution
01.2019 - 01.2021
Account Manager
Orange Sky
08.2017 - 08.2019
- Managed $1.6 Million in accounts
- Responsible for meeting contractual agreements, partnerships with vendors, and upselling
- Managed multiple projects simultaneously while staying within deadlines
- Ensured company delivered contractually agreed upon items
- Helped define best business practices and internal processes during rapid expansion
- Led kick-off meetings, addressing as many as 250 people
Stay at Home Mom
Self Employed
01.2010 - 09.2017
English Teacher
Self Employed
09.2008 - 12.2009
- Taught conversational English and wrote weekly plans for adults using current events and local cultural affairs as talking points
- Taught preschool which included writing curriculum and using games to teach English to children
Education
Bachelor of Arts - Economics
St. Mary's College of Maryland
Saint Mary's, MD05.2004
Skills
- Team Leadership
- Strategic planning and execution
- Project Management
- Process Improvement
- Cross Team Collaboration
- Revenue Growth
- Sales Forecasting
- Contract Negotiation
- Business Development
- Sales Analytics
- Data-driven decision making
- Operational efficiency
- Cross-functional coordination
Timeline
Regional Director of Operations
Caregiver
03.2025 - Current
Director: Sales Operations
VitalSolution
01.2023 - 03.2025
Operations Manager: Sales & Field Operations
VitalSolution
01.2022 - 01.2023
Sales Process & Transition Manager
VitalSolution
01.2021 - 01.2022
Business Dev. Specialist
VitalSolution
01.2019 - 01.2021
Account Manager
Orange Sky
08.2017 - 08.2019
Stay at Home Mom
Self Employed
01.2010 - 09.2017
English Teacher
Self Employed
09.2008 - 12.2009
Bachelor of Arts - Economics
St. Mary's College of Maryland
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