RYAN COOPER
Manchester,NH
Summary
A Bryant University graduate with a major in Finance and a concentration in Psychology. My strengths include an analytical mindset, excellent people skills, and a passion for innovative technology applications. I care about self-improvement, which leads me to be curious and interested in learning new skills. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Blue Ribbon Water
04.2024 - 09.2025
- I went back to work with Blue Ribbon Water.
- I was changing filters and helping with inventory and keeping a good relationship with customers, assisting in anything I could.
- I helped more extensively with inventory management and diagnosing and fixing problems with products and customers.
WPA
Fidelity Investments
03.2023 - 02.2024
- I was moved over to the 401k side of fidelity and was trained on how to service customers' 401k accounts.
- Having empathy and teaching was the focus during the training as most who call in are either going through hardship or learning about their 401k.
- I gained experience servicing customers in this setting and have experience dealing with highly emotional conversations and was able to effectively empathize and help people in need.
- Along with teach people how to use their 401k accounts.
CRA
Fidelity Investments
08.2022 - 03.2023
- I learned about Fidelities' customer obsessive mindset and have experience in Focus Point, workday, and other tools related to the CRA role.
- I was put through training for Fidelity's interaction model to be an effective representative of the company.
- Gained skills working in high stress interactions and developed skills related to de-escalation, communication, and experience working with a team.
Intern
F.W. WEBB
06.2021 - 08.2021
- Company Overview: one of the largest plumbing supply retailers in New England
- Worked in the warehouse taking orders and keeping inventory.
- Customer interactions daily and worked with the OM to cycle old products out of their system and implement new products.
- One of the largest plumbing supply retailers in New England
Education
B.S. - Business Administration, Major in Finance Concentration in Psychology
Bryant University
01.2022
High School - Independent College Prep School
Saint John’s Prep High School
Danvers, MA01.2018
Skills
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Emotional intelligence
- Problem solving
- Active listening
- Multitasking
Additional Information
Rock climbing, Powerlifting, Ski racing, Positive attitude, Emotional intelligence, Self-motivation
Timeline
Blue Ribbon Water
04.2024 - 09.2025
WPA
Fidelity Investments
03.2023 - 02.2024
CRA
Fidelity Investments
08.2022 - 03.2023
Intern
F.W. WEBB
06.2021 - 08.2021
B.S. - Business Administration, Major in Finance Concentration in Psychology
Bryant University
High School - Independent College Prep School
Saint John’s Prep High School
Similar Profiles
Herber PerezHerber Perez
Server Captain at Blue Ribbon Sushi Bar and GrillServer Captain at Blue Ribbon Sushi Bar and Grill
Fortune MachaiFortune Machai
Fabrication Engineer at Blue Ribbon FoodsFabrication Engineer at Blue Ribbon Foods
David TaylorDavid Taylor
Production Worker at Blue Ribbon Linen SupplyProduction Worker at Blue Ribbon Linen Supply
Kailen HennesseyKailen Hennessey
Manager, Voice of the Customer/Patient experience at Ametros Financial Healthcare Operations & Insurance ServicesManager, Voice of the Customer/Patient experience at Ametros Financial Healthcare Operations & Insurance Services
ISABELLA BOISVERTISABELLA BOISVERT
Branch Operations Lead at Chase BankBranch Operations Lead at Chase Bank