Ryan Cornwall

1. Team Management & Leadership

• Oversee and manage a team of over 15 employees, ensuring efficient workflow and maintaining high performance standards.
• Conduct regular team meetings to provide updates, address concerns, and foster collaboration.
• Monitor employee performance and provide feedback, coaching, and mentoring to encourage growth.
• Address and resolve interpersonal issues, fostering a positive work environment and team morale.
• Promote career development by identifying potential candidates for advancement and offering opportunities for growth.

2. Fleet Management

• Supervise the maintenance, operation, and scheduling of 450-500 vehicles, ensuring that all units are in working condition and compliant with regulations.
• Coordinate routine inspections, repairs, and servicing of vehicles to minimize downtime.
• Optimize fleet usage by ensuring proper allocation and timely deployment of vehicles.
• Ensure compliance with local, state, and federal regulations regarding vehicle operation and maintenance.

3. Scheduling & Time Management

• Develop and manage employee schedules, ensuring adequate staffing levels at all times while considering employee availability, vacations, and legal labor requirements.
• Track and manage employee hours, ensuring accurate timekeeping and compliance with company policies.
• Coordinate and approve vacation and time-off requests while ensuring adequate coverage in all departments.

4. Customer Service

• Customer Communication: Ensure clear and professional communication with customers regarding services, issues, and inquiries.
• Issue Resolution: Address customer complaints and resolve issues promptly to maintain satisfaction and loyalty.
• Service Quality Control: Monitor and ensure that service levels meet or exceed customer expectations.
• Customer Feedback: Gather and analyze customer feedback to continuously improve service delivery.

5. Training and Development

• Employee Training: Develop and deliver training programs on job-related skills, safety protocols, customer service, and company policies.
• Safety Training: Ensure all employees receive necessary safety training, especially related to vehicle operation and safety procedures.
• Leadership Development: Identify high-potential team members and provide training to prepare them for leadership roles.
• Skill Development: Create opportunities for ongoing professional development in areas such as sales, operations, and technical skills.
• Cross-Training: Cross-train employees to ensure operational flexibility and redundancy.

6. Sales

Created a Competitive Sales Incentive

Program

• Introduced tiered bonuses and rewards for achieving and exceeding sales goals.
• Organized monthly or quarterly sales competitions with prizes to drive motivation.
• Celebrated top performers in team meetings to encourage healthy competition.
• Conducted weekly one-on-ones to discuss progress, challenges, and skill development.
• Provided actionable feedback and guidance to help team members improve their sales techniques.
• Publicly recognized and rewarded sales achievements, reinforcing a culture of success.

• Checked In and Out of trailers that were receiving shipped products by using Bil of Ladings to organize and direct products being sent and received
• Divided and categorized cargo received and redirected shipments in response to customer requests in order to increase efficiencies
• Recorded information, shortages and discrepancies to keep records current and accurate when sending products to customers
• Entered finalized sales in Excel and communicated revenue to company presidents and retail managers
• Managed internal database to track interrelated data that services many applications in the enterprise
• Leader of the month November 2021
• Leader of the month June 2021
• Recruit new customers and salesmen to our variety of products and services
• Aid with new-hires on the ins and outs of the business and seeing if they align with our companies values

1. Team Management & Leadership

• Oversee and manage a team of over 15 employees, ensuring efficient workflow and maintaining high performance standards.
• Conduct regular team meetings to provide updates, address concerns, and foster collaboration.
• Monitor employee performance and provide feedback, coaching, and mentoring to encourage growth.
• Address and resolve interpersonal issues, fostering a positive work environment and team morale.
• Promote career development by identifying potential candidates for advancement and offering opportunities for growth.

2. Fleet Management

• Supervise the maintenance, operation, and scheduling of 450-500 vehicles, ensuring that all units are in working condition and compliant with regulations.
• Coordinate routine inspections, repairs, and servicing of vehicles to minimize downtime.
• Optimize fleet usage by ensuring proper allocation and timely deployment of vehicles.
• Ensure compliance with local, state, and federal regulations regarding vehicle operation and maintenance.

3. Scheduling & Time Management

• Develop and manage employee schedules, ensuring adequate staffing levels at all times while considering employee availability, vacations, and legal labor requirements.
• Track and manage employee hours, ensuring accurate timekeeping and compliance with company policies.
• Coordinate and approve vacation and time-off requests while ensuring adequate coverage in all departments.

4. Customer Service

• Customer Communication: Ensure clear and professional communication with customers regarding services, issues, and inquiries.
• Issue Resolution: Address customer complaints and resolve issues promptly to maintain satisfaction and loyalty.
• Service Quality Control: Monitor and ensure that service levels meet or exceed customer expectations.
• Customer Feedback: Gather and analyze customer feedback to continuously improve service delivery.

5. Training and Development

• Employee Training: Develop and deliver training programs on job-related skills, safety protocols, customer service, and company policies.
• Safety Training: Ensure all employees receive necessary safety training, especially related to vehicle operation and safety procedures.
• Leadership Development: Identify high-potential team members and provide training to prepare them for leadership roles.
• Skill Development: Create opportunities for ongoing professional development in areas such as sales, operations, and technical skills.
• Cross-Training: Cross-train employees to ensure operational flexibility and redundancy.

6. Sales

Created a Competitive Sales Incentive

Program

• Introduced tiered bonuses and rewards for achieving and exceeding sales goals.
• Organized monthly or quarterly sales competitions with prizes to drive motivation.
• Celebrated top performers in team meetings to encourage healthy competition.
• Conducted weekly one-on-ones to discuss progress, challenges, and skill development.
• Provided actionable feedback and guidance to help team members improve their sales techniques.
• Publicly recognized and rewarded sales achievements, reinforcing a culture of success.