Ryan Coverdell
Kalispell,MT
Summary
Creative professional specializing in multimedia content creation and customer service. Proven ability to communicate effectively and manage time efficiently while producing engaging content that improves customer understanding and support.
Overview
2004
2004
years of professional experience
Work History
Customer Service Representative
TeleTech
Kalispell, Montana
2006 - 2024
- Resolved customer inquiries and issues promptly, ensuring high satisfaction rates.
- Delivered customer service by promptly addressing complaints, fostering positive customer relationships.
- Educated customers on product features and services, improving their understanding and decision-making.
- Assisted customers with product selection and ordering, streamlining processes for billing, returns, exchanges, and technical support.
- Provided accurate information regarding products and services in response to inquiries.
- Processed payments, informed customers about billing procedures, and assisted with payment options.
- Maintained detailed records of customer interactions for future reference and analysis.
- Updated databases with new and modified customer data to ensure accuracy.
Customer Service Technician
Stream International
Kalispell, Montana
10.2000 - 08.2003
- Responded promptly to customer inquiries via phone, email, and online chat to deliver timely support.
- Engaged with customers to identify needs, resolve issues, and provide tailored product information.
- Followed up with customers after service resolution to confirm satisfaction and address any lingering concerns.
- Maintained up-to-date knowledge of product updates and company policies for accurate customer support.
- Educated customers on the usage of various products offered by the company.
- Monitored incoming communications to uphold quality service delivery standards.
- Recorded customer interactions accurately in the ticketing system for reference.
- Created user accounts in internal information system for new customers.
Media Specialist
KALS Christian Radio
Kalispell, Montana
1999 - 2000
- Developed multimedia content that boosted listener engagement across radio and social media platforms.
- Edited video content to improve storytelling and enhance audience retention.
- Monitored requests and responded promptly to ensure timely resolutions and satisfaction.
Education
Bachelor of Arts - Communications
Cedarville University
Cedarville, OHSkills
- Customer service and support
- Customer service
- Product education
- Technical support
- Digital communication
- Conflict resolution
- Relationship management
- Communication skills
- Time management
- Punctuality and reliability
- Professional demeanor
- Data management
Timeline
Customer Service Technician
Stream International
10.2000 - 08.2003
Customer Service Representative
TeleTech
2006 - 2024
Media Specialist
KALS Christian Radio
1999 - 2000
Bachelor of Arts - Communications
Cedarville University