Ryan Creek
Redmond,WA
Summary
Adept at driving operational excellence and revenue growth, I leveraged strategic planning and people management at Staypineapple Hotels to foster high-performing teams and enhance collaboration. My expertise in data analysis and KPI tracking, coupled with a knack for innovative marketing strategies, has consistently delivered impactful results. Proficient in leveraging technology for business optimization, I embody a proactive and achievement-focused approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of CRM
Staypineapple Hotels
05.2016 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Group Lead - Automation Engineer
Lionbridge
10.2010 - 05.2016
- Maintained, debugged and optimized automation programs.
- Served as the primary point of contact for all inquiries related to automation equipment performance, troubleshooting issues as they arose and implementing corrective actions when necessary.
- Discussed requirements and processes with project managers and developers.
- Updated and maintained project documentation for detailed recordkeeping.
- Participated in root cause analysis efforts to resolve complex issues related to automated equipment performance.
- Assisted engineering teams in specifying requirements for new automation projects based on detailed analysis of existing processes and desired outcomes.
- Collaborated with cross-functional teams to identify areas for automation improvement, resulting in streamlined workflows.
Marketfish
Senior Customer Success Manager
01.2010 - 10.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Director of Focus Program
WorldMark By Wyndham
01.2008 - 05.2009
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Senior Email Marketing Manager
WorldMark By Wyndham
01.2007 - 01.2008
- Enhanced subscriber growth, creating compelling incentives for sign-ups and promoting the mailing list across multiple channels.
- Supported organizational growth by identifying new market opportunities and strategizing on how to effectively reach these audiences via email campaigns.
- Maximized customer retention, implementing a comprehensive re-engagement strategy for inactive subscribers.
- Developed comprehensive testing strategies to evaluate subject lines, content variations, and send times for optimal results.
Education
MBA - Financial Management
City University of Seattle
Seattle, WABachelor of Science - Humanistic Psychology
Western Washington University
Bellingham, WASkills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Business Planning
- Program Management
- Business Administration
- Content Development
- Information Technology Management
- E-commerce strategy
- Decision-Making
- Marketing Strategies
- Performance Improvements
- Cost analysis and savings
- Program Optimization
- Revenue Growth
- Data Management
- Proficient in [Software]
- Data Analysis
- KPI Tracking
Certification
- Project Management Certification, [Project Management Institute]
Timeline
Director of CRM
Staypineapple Hotels
05.2016 - Current
Group Lead - Automation Engineer
Lionbridge
10.2010 - 05.2016
Marketfish
Senior Customer Success Manager
01.2010 - 10.2010
Director of Focus Program
WorldMark By Wyndham
01.2008 - 05.2009
Senior Email Marketing Manager
WorldMark By Wyndham
01.2007 - 01.2008
MBA - Financial Management
City University of Seattle
Bachelor of Science - Humanistic Psychology
Western Washington University
- Project Management Certification, [Project Management Institute]
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