Ryan Cruz
Newark
Summary
Versatile and results-oriented professional with a strong background in security and technical support, notably with Guardian Security Services. Excelled in emergency response and conflict de-escalation, enhancing safety and customer satisfaction. Proficient in CCTV surveillance and possesses exceptional interpersonal skills, significantly improving team dynamics and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Guardian Security Services
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Bouncer/Security Officer
ACT RIGHT SECURITY LLC
07.2024 - Current
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
Bouncer/Security
CITYWIDE SECURITY LLC
08.2023 - Current
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
HVAC TECH Apprentice
CUSTOM HOME SOLUTIONS INC.
07.2019 - 06.2024
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
Loss Prevention Officer
Metro One Loss Prevention
10.2023 - 02.2024
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
IT-HELPDESK /Lab Support Technician
Bloomfield College
08.2021 - 06.2022
- Improved lab safety with regular inspections, timely maintenance, and implementation of safety protocols.
- Managed resources effectively to reduce waste while maintaining high-quality standards throughout daily tasks performed in the lab environment.
- Maintained compliance with regulatory requirements through strict adherence to established policies and procedures surrounding laboratory operations.
- Assisted in the development of new experiments, contributing to advancements in scientific research.
Education
High School Diploma -
Donald M Sr. School of Technology
498-544 W Market St, Newark, NJ 0710706-2021
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- Physical Fitness
- Emergency Response
- Patrol operations
- Conflict de-escalation
- Relationship building and management
- Conflict resolution techniques
- FLUENT IN [Spanish]
- Threat Assessment
- Theft prevention training
- Weapons training
- Computer Skills
- Crowd Control
Certification
- Firearms Training Certification
- Conceal Carry Permit
- Armed Sora Certification
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Guardian Security Services
08.2024 - Current
Bouncer/Security Officer
ACT RIGHT SECURITY LLC
07.2024 - Current
Loss Prevention Officer
Metro One Loss Prevention
10.2023 - 02.2024
Bouncer/Security
CITYWIDE SECURITY LLC
08.2023 - Current
IT-HELPDESK /Lab Support Technician
Bloomfield College
08.2021 - 06.2022
HVAC TECH Apprentice
CUSTOM HOME SOLUTIONS INC.
07.2019 - 06.2024
- Firearms Training Certification
- Conceal Carry Permit
- Armed Sora Certification
High School Diploma -
Donald M Sr. School of Technology
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