Ryan Cruz
Indianapolis,IN
Summary
Logistics professional with solid track record in optimizing transportation routes and managing on road operations. Proven history of maintaining high performance standards, ensuring on-time pickups and deliveries, as well as the safety of drivers. Known for adaptability and reliability in a high pressure and fast-paced environment.
Overview
15
15
years of professional experience
Work History
Customer Experience Pickup Coordinator (CXPC)
FedEx Express
8951 Mirabel Rd, Indianapolis, IN 46241
08.2021 - Current
- Manage all day to day on-road operations, such as employee hours, vehicle breakdowns, absence coverage, and route assignments.
- Improve on-road productivity via regular communication with drivers, management, business contacts, sales, and customer service through several different channels.
- Document and report all relevant on road data to the proper channels daily.
- Audit and maintain accounts to ensure the needs of the customer align with capabilities of the company.
- Enhance customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Video Production Assistant
Net Battles
Chicago, IL
05.2023 - Current
- Assists in live stream production at conventions by properly setting up and breaking down film, lighting, and audio equipment on location.
- Contributes to successful live broadcasts by managing scene transitions, ensuring proper audio levels, and balancing lighting.
- Maintains and runs a set broadcast schedule in line with the convention's event schedule.
Courier
FedEx Express
Brunswick, GA - Indianapolis, IN
10.2011 - 08.2021
- Acquired proper signatures and documentation for all packages delivered or picked up from customer locations.
- Completed daily delivery and pickup assignments while adhering to strict time constraints, ensuring consistent service.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Utilized mapping technology for precise navigation, minimizing delays and optimizing route planning.
Education
Computer Graphics
IUPUI (2007-2010)
Indianapolis, INSkills
- Multitasking and organization
- Customer service
- Decision-making
- Best practices implementation
- Strategic planning
- Logistics coordination
- Verbal and written communication
Timeline
Video Production Assistant
Net Battles
05.2023 - Current
Customer Experience Pickup Coordinator (CXPC)
FedEx Express
08.2021 - Current
Courier
FedEx Express
10.2011 - 08.2021
Computer Graphics
IUPUI (2007-2010)