Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Ryan Cundiff

Spencer,IA
Ryan Cundiff

Summary

Dynamic Area Operations Technology Supervisor at McDonald's, adept at IT problem-solving and resource allocation. Achieved significant reductions in system downtime through proactive maintenance and enhanced team performance via comprehensive training programs. Proven ability to advise on strategic technology investments, fostering long-term growth and operational excellence.

Overview

18
years of professional experience
1
Certification

Work History

McDonald's

Area Operations Technology Supervisor
11.2007 - Current

Job overview

  • Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
  • Integrated automation solutions into daily operations, freeing up valuable time for employees to focus on high-value tasks.
  • Developed comprehensive training programs for staff, leading to increased proficiency in new software applications.
  • Advised senior leadership on strategic technology investments, contributing to long-term growth objectives.
  • Streamlined helpdesk operations by implementing ticketing systems and standardizing procedures for issue resolution.
  • Coordinated with vendors on hardware and software purchases, securing competitive pricing and advantageous terms.
  • Established strong relationships with external partners such as vendors or contractors, facilitating smooth collaboration on joint projects.
  • Consistently met project deadlines through effective resource allocation and rigorous prioritization of tasks.
  • Collaborated with cross-functional teams on technology projects, ensuring seamless implementation and stakeholder satisfaction.
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Implemented and maintained technology and software budget.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Oversaw development and implementation of improvements to support network operations.

McDonald's Restaurant

Shift Leader Manager
11.2007 - Current

Job overview

  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Fastenal

Sales Representative
09.2016 - 05.2019

Job overview

  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Tradehome Shoes Inc.

Assistant Store Manager
11.2014 - 11.2016

Job overview

  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

Iowa Lakes Community College
Emmetsburg, IA

Associate of Arts from General Studies
05-2023

Laurens Marathon CSD
Laurens, IA

from General Studies
05-2010

Skills

  • IT problem-solving
  • IT process improvement
  • IT resource allocation
  • IT incident management
  • IT asset management
  • IT budgeting
  • IT quality assurance
  • Network administration
  • Disaster recovery
  • Mobile technology
  • IT customer service
  • IT operations management
  • HelpDesk support

Certification

  • OTP Pro - Managing Your Tech Organization: Managing Your Projects11/13/202411/13/2024
  • OTP Pro - Managing Your Tech Organization: Managing Your Responsibilities10/8/202410/8/2024
  • OTP Pro - Managing Your Tech Organization: Managing Your Team, Effective Communications8/26/20248/26/2024
  • Home Run In A Box7/16/20247/16/2024
  • Installing BOS 20226/20/20246/20/2024
  • CODE OTP 5/30/202410/15/2021
  • BOS/RHS Reimaging5/9/20235/9/2023
  • OTP Level 14/5/202312/3/2019
  • OTP Level 2 - 20203/6/20233/6/2023
  • Zivelo Kiosk Imaging2/25/20232/25/2023
  • Zivelo Kiosk Accessibility Retrofit2/23/20232/23/2023
  • IDMB Media Player Replacement2/20/20232/20/2023
  • Remote Access to RHS2/16/20232/16/2023
  • AT&T Self-Install2/1/20232/1/2023Tactical Tech - VHQ (2020)7/27/20224/15/2021Diebold Kiosk5/13/20225/13/2022
  • IDMB Out of Warranty Replacement4/5/20224/5/2022
  • Diebold Kiosk Accessibility Retrofit3/11/20223/11/2022
  • e*SmartClock - Panasonic JS970 Lite9/20/20219/20/2021Kiosk (CODE)9/1/20219/1/2021
  • eProduction8/18/20218/18/2021
  • Digital Menu Boards (CODE)8/17/20218/17/2021
  • Weekly Technology Travel Path8/2/20218/2/2021OTP3
  • EOTF DeInstall6/29/20216/29/2021
  • MyMcDonald’s Rewards (CODE)6/25/20216/25/2021
  • VHQ 11 Advanced6/25/20216/25/2021
  • VHQ 11 Basic6/23/20216/23/2021Windows 106/21/20216/16/2021
  • Pro Virtual (Provisional)6/16/20216/16/2021
  • Mobile Order & Pay (CODE)6/11/20216/11/2021
  • OTP Assisted RNT Install5/31/20215/31/2021
  • Pro Entrance Exam5/25/20215/25/2021
  • Tactical Tech - Cable Management (2020)4/15/20214/15/2021
  • Tactical Tech - RRM (2020)4/5/20214/5/2021
  • Tactical Tech - AWE Portal (2020)3/24/20213/24/2021
  • Tactical Tech - MOST (2020)3/24/20213/24/2021
  • Tactical Tech - Helpdesk and ServiceNow (2020)3/17/20213/17/2021
  • Ithaca Thermal Print Head Cleaning & Replacement3/10/20213/10/2021
  • OTP Level 212/7/201912/7/2019
  • serv safe certfied (Formally servsafe expired)

Interests

  • I enjoy helping others and giving back to the community.
  • coach youth baseball
  • Supporting STEM education initiatives and mentorship programs.
  • Cooking
  • Candle Making on the side
  • My Family Wife, 4 Children, 3 dogs and a cat.
  • DIY and Home Improvement
  • technology installation
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts.
  • Virtual Reality
  • Music
  • Reading
  • Learning new cooking techniques and expanding my culinary skills.
  • Electronics and Circuit Building
  • Tech enthusiast, passionate about exploring the latest advancements and innovations.
  • Auto Repair/Restoration
  • Watching Movies and TV Shows
  • Woodworking

Timeline

Sales Representative

Fastenal
09.2016 - 05.2019

Assistant Store Manager

Tradehome Shoes Inc.
11.2014 - 11.2016

Area Operations Technology Supervisor

McDonald's
11.2007 - Current

Shift Leader Manager

McDonald's Restaurant
11.2007 - Current

Iowa Lakes Community College

Associate of Arts from General Studies

Laurens Marathon CSD

from General Studies

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