RYAN DALLEY
Patient Advocate
Salt Lake City,UT
Summary
Seasoned Client Relations Professional with proven experience interviewing high level clients and delivering exceptional customer service.
Overview
23
23
years of professional experience
Work History
Credentialing Specialist
University of Utah Health
07.2019 - 10.2024
- Managed appointment and reappointment credentialing files for 200 healthcare providers, ensuring accuracy and completeness of their qualifications.
- Provided safe and effective medical service in compliance with federal and state regulatory bodies.
- Ensured strict adherence to confidentiality and privacy laws in handling sensitive information.
Patient Advocate
Myriad Genetics
11.2018 - 07.2019
- Supported sales team by developing positive customer relations which increased product revenue and throughput for proprietary hereditary cancer tests.
- Served as liaison between patients, doctors and insurance providers to ensure exceptional customer service, timely test releases, and steady sales growth.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
Intelligence Officer
Department of Defense
06.2005 - 12.2017
- Conducted hundreds of interviews and composed over 500 intelligence reports which advised national security at the highest government levels.
- Exceeded expectations by achieving 125% ratio of reports written to analyst evaluations given.
- Effectively conducted liaison activities with national security agencies to increase subject matter expertise, productivity, and professional network.
Customer Care Specialist
Myriad Genetics
10.2004 - 06.2005
- Assisted large volume of customers daily with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Served as liaison between patients, doctors and insurance providers to ensure exceptional customer service, timely test releases, and steady sales growth.
Welfare Eligibility Specialist
Department of Workforce Services
07.2001 - 08.2004
- Enhanced client satisfaction by issuing timely delivery of Utah State Welfare Benefits for a caseload of 200+ families.
- Expertly navigated complex Food Stamp, Medicaid, Childcare and Financial programs.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Education
Mandarin Chinese Intensive Summer Course -
Middlebury College
Middlebury, VT09-2009
Mandarin Chinese Intensive Summer Course -
Middlebury College
Middlebury, VT09-2004
Bachelor's Degree - Psychology
University of Utah
Salt Lake City, UT05-2000
Skills
- Systems/Software: Microsoft Office Suite, Excel, Outlook, Zoom, Teams, Canvas, Cactus, CredentialStream, AI (Copilot, ChatGPT), JWICS and SIPRNet (Top Secret and Secret-level US government communications)
- Soft Skills: Mandarin Chinese, customer service, sales, negotiation, critical thinking, collaboration, empathy, active listening, time-management, emotional intelligence, situational awareness, confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Chinese (Mandarin)
Professional Working
Timeline
Credentialing Specialist
University of Utah Health
07.2019 - 10.2024
Patient Advocate
Myriad Genetics
11.2018 - 07.2019
Intelligence Officer
Department of Defense
06.2005 - 12.2017
Customer Care Specialist
Myriad Genetics
10.2004 - 06.2005
Welfare Eligibility Specialist
Department of Workforce Services
07.2001 - 08.2004
Mandarin Chinese Intensive Summer Course -
Middlebury College
Mandarin Chinese Intensive Summer Course -
Middlebury College
Bachelor's Degree - Psychology
University of Utah
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