Ryan Daniels
San Antonio,TX
Summary
My expertise in the medical field has been influential in the skills I have learned through my employment experiences. Being able to work on the administrative and back office side with patients has given me well versatility with consumers in multiple aspects of my career.
Overview
13
13
years of professional experience
Work History
Quality Documentation Specialist
Nuance Communications
01.2022 - 01.2024
- Enhanced regulatory compliance by maintaining up-to-date knowledge of industry standards and guidelines.
- Improved documentation quality by reviewing and editing technical documents for accuracy and consistency.
- Facilitated cross-functional collaboration to ensure timely completion of documentation projects.
- Collaborated with departments across the organization to address complex documentation challenges effectively.
- Supported audit preparation efforts with thorough document organization and management practices.
- Ensured proper archiving procedures were followed, preserving vital historical records for reference purposes.
- Expedited project timelines through effective prioritization and delegation of tasks among team members.
- Transcribed sensitive documents with complete confidentiality.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
- Communicated with healthcare providers to clarify information and resolve issues.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Edited drafts created from speech recognition software.
Customer Service Representative
Humana
09.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Medical Assistant
Texas MedClinic
02.2011 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Associate Of Applied Science - Nursing
Alamo Community Colleges
San Antonio, TXDiploma -
Killeen High School
Killeen, TX06.2007
Skills
- Customer Focus
- Document Management
- HIPAA Requirements
- Adept multi-tasker
- Medical Terminology
- Appointment Scheduling
- Patient chart auditing ability
- Medical terminology expert
- Proofreading
- EMR / EHR
- Medical Transcription
- Records maintenance professional
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
Timeline
Quality Documentation Specialist
Nuance Communications
01.2022 - 01.2024
Customer Service Representative
Humana
09.2021 - 01.2022
Medical Assistant
Texas MedClinic
02.2011 - 03.2020
Associate Of Applied Science - Nursing
Alamo Community Colleges
Diploma -
Killeen High School