Ryan Day
Tallahassee,FL
Summary
Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Financial Examiner Analyst Supervisor
Florida DBPR
Tallahassee, Florida
10.2023 - Current
- Supervisor of Compliance in Condominiums, Timeshares, and Mobile Homes.
- Examine Florida Statutes and Administrative Codes to determine if there is any basis for an investigation.
- Track any legislative changes in regards to condominiums, timeshares, or mobile homes
- Identifying areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Hiring and training of new staff
- Speaking with constituents regarding their cases or concerns they may have.
Regulatory Program Administrator
State of Florida – Division of Business and Professional Regulation
10.2021 - Current
- Managing Licensing Team 1 in the Division of Service Operations handling licensure for Real Estate, Appraisers, Veterinarians, and Certified Public Accountants
- Hiring and training of new employees
- Software testing
- Overseeing the processing of applications in accordance to local, state, and federal guidelines
- Assisting customers to ensure their applications are processed accurately and efficiently
- Processing and generating reports
- Providing basic technical support to employees and customers
- Updating and maintaining department guidelines.
Regulatory Consultant
State of Florida – Division of Business and Professional Regulation
06.2021 - 10.2021
- Quality Control in the Division of Service Operations
- Reviewing applications and phone calls to ensure quality control standards were met.
- Verifying applications approved met the local, state, and federal requirements as expressed in department guidelines
- Maintained updated knowledge through continuing education and advanced training.
Regulatory Specialist II
State of Florida – Division of Business and Professional Regulation
12.2019 - 06.2021
- Licensing processor in the Division of Service Operations
- Completing tasks within specific deadlines
- Adhering to departmental guidelines
- Processing licensing applications in accordance with local, state, and federal laws
- Meeting department production and quality assurance standards
Grocery Team Leader
Publix Supermarkets, Inc
12.2018 - 12.2019
- Served as team lead of the grocery department in a top performing store
- Training new employees
- Oversaw all store operations during overnight shifts
- Ensuring employees follow food and safety regulations
- Handling and the revision of deliveries
- Managing inventory.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Grocery Replenishment Specialist
Publix Supermarkets, Inc
12.2017 - 12.2018
- Oversaw and was responsible for a sub-department within the store
- Maintaining stock and running inventory reports
- Maintaining inventory
- Ensuring food and safety regulations were met
- Customer assistance
Grocery Stock Clerk
Publix Supermarkets, Inc
09.2016 - 12.2017
- Stocking shelves
- Ensuring customer satisfaction
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
A.A. Degree -
Tallahassee Community College
B.S. in Sport Management -
Florida International University
Skills
- Project Management
- Management Experience
- Microsoft Office Suites
- Technical Support
- CJIS Certified
- Licensing Operations Experience
- Policy improvements
- Regulatory Compliance
Professional Work History
Examiner
- State of Florida – Division of Business and Professional Regulation, 12/01/19, Present, Regulatory Specialist II, Managing a team in the Division of Service Operations, Hiring and training of new employees, Software testing, Overseeing the processing of applications in accordance to local, state, and federal guidelines, Assisting customers to ensure their applications are processed accurately and efficiently, Processing and generating reports, Providing basic technical support to employees and customers, Updating and maintaining department guidelines
- State of Florida – Division of Business and Professional Regulation, 12/01/19, 06/01/21, Regulatory Consultant
- State of Florida – Division of Business and Professional Regulation, 06/01/21, 10/01/21, Regulatory Program Administrator
- Publix Supermarkets, Inc, 09/01/16, 12/01/19, Grocery Stock Clerk, Served as team lead of the grocery department in a top performing store, Training new employees, Oversaw all store operations during overnight shifts, Ensuring employees follow food and safety regulations, Handling and the revision of deliveries, Managing inventory
- Publix Supermarkets, Inc, 12/01/17, 12/01/18, Grocery Replenishment Specialist
- Publix Supermarkets, Inc, 12/01/18, 12/01/19, Grocery Team Leader
Timeline
Financial Examiner Analyst Supervisor
Florida DBPR
10.2023 - Current
Regulatory Program Administrator
State of Florida – Division of Business and Professional Regulation
10.2021 - Current
Regulatory Consultant
State of Florida – Division of Business and Professional Regulation
06.2021 - 10.2021
Regulatory Specialist II
State of Florida – Division of Business and Professional Regulation
12.2019 - 06.2021
Grocery Team Leader
Publix Supermarkets, Inc
12.2018 - 12.2019
Grocery Replenishment Specialist
Publix Supermarkets, Inc
12.2017 - 12.2018
Grocery Stock Clerk
Publix Supermarkets, Inc
09.2016 - 12.2017
A.A. Degree -
Tallahassee Community College
B.S. in Sport Management -
Florida International University
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