Ryan D. Conrad II
Streetsboro,OH
Summary
Detail-oriented professional with a background in sales, customer support, and operations coordination. Known for managing high-volume communication, handling objections, updating CRM records, and supporting efficient workflows through accurate documentation, process suggestions, and dependable service across customer-facing and internal support roles.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Inside Sales Representative
Leaf Home
02.2026 - Current
- Helped qualify inbound homeowners for Leaf Home product consultations and service appointments.
- Reached out to customers who requested LeafFilter gutter and gutter protection information.
- Handled incoming calls to set appointments, route repair requests, or transfer calls to correct contact.
- Communicated with customers by text and email while managing inbound and outbound calls.
- Answered objections with tailored responses to guide customer conversations toward product solutions.
- Resolved customer questions about estimates, installation, and service process.
- Scheduled in-home appointments using company CRM and call management tools.
- Monitored Salesforce software to improve call handling and support workflow tasks.
- Worked with sales operations teams across USA and Canada to address customer needs during live calls.
- Collected key customer details to help agents prepare accurate estimates.
- Updated lead records with accurate notes, contact details, and appointment status.
- Shared ideas for improving internal sales operations processes.
- Recorded important notes to support home improvement fulfillment process.
- Explained Leaf Home solutions features and financing options to prospects.
- Provided customers with product information and availability details.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Distribution Support Specialist
Leaf Home
01.2025 - 03.2025
- Monitored and maintained 180 forklifts across North America.
- Communicated with warehouse teams via email and phone to monitor forklift status and ensure timely updates.
- Logged forklift issues and repair timelines in Fleetio.
- Scheduled forklift maintenance with Crown and shared issue details.
- Stayed in contact with workers to track forklift repairs and hear concerns.
- Supported warehouse refresh projects across North America.
- Coordinated with office teams to maintain project schedules and ensure clear communication channels.
- Ensured compliance with company policies regarding security protocols.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Assisted in the development of user training materials and FAQ documents.
- Documented repair processes and streamlined procedures for efficient future technical support.
- Established connections with warehouse personnel and corporate teams to enhance communication. with warehouse staff and corporate office.
- Removed product from existing racking and cleared warehouse space.
- Removed debris from work areas to maintain cleanliness and safety standards., dismantled old racking, and moved materials outside.
- Built new racking from approved layout and restocked product in organized shelves.
Job Coach
Creative Rehab
05.2024 - 09.2024
- Facilitated skill-building sessions focused on specific job requirements.
- Explained required skills for specific roles and outlined implementation plans.
- Coached social awareness, cue recognition, and appropriate workplace responses.
- Taught social cue recognition and appropriate response skills.
- Helped kids manage frustration and regulate behavior.
- Provided support for frustration management and behavior regulation during job tasks.
- Set realistic goals and timelines with kids.
- Collaborated with kids to set realistic goals and timelines for skill development.
- Identified sensory overload risks and provided space for behavior support.
- Anticipated sensory overload triggers and created space for behavior recovery.
- Minimized sensory overload by proactively identifying triggers and offering supportive strategies. impact through proactive awareness and behavior support.
- Engaged in conversations with parents to discuss effective coping strategies for their children. and kids to identify coping methods that worked well and applied those strategies.
- Partnered with parents and kids to identify effective coping methods and apply consistent strategies.
- Assessed job fit for kids on spectrum across different roles.
- Evaluated job fit for kids on spectrum across multiple role types.
- Assessed suitability for roles that matched skills, needs, and workplace readiness.
- Observed workplace interactions, behavior, and professional presentation to inform support planning.
- Tracked daily tasks throughout shifts, noting completion methods to enhance job performance.
- Documented shift activities and task approaches to inform performance reviews and guide future support.
- Advanced job readiness through skill development aligned with target role expectations.
- Built job-related skills based on role requirements and individual support needs.
- Converted role requirements into clear skill plans and practical next steps.
- Defined core skills for target roles and translated those needs into clear action plans.
- Improved goal setting by aligning timelines with realistic development milestones.
- Strengthened social communication, including cue recognition and appropriate response.
- Supported frustration control during job performance and task completion.
- Integrated parent and child coping strategies into individualized workplace support plans.
Invoice Specialist
Advance Partners
04.2023 - 02.2024
- Maintained client communication while organizing timesheets and invoices in multiple programs and sending matched files on schedule.
- Matched invoices with timesheets for Advance Partners clients.
- Uploaded invoices to databases and prepared draft emails for matched invoice delivery.
- Kept client records current by organizing timesheets and invoices across multiple programs and sending matched files promptly.
- Troubleshot issues to help maintain strong client relationships.
- Resolved issues and supported consistent client relationships.
- Resolved problems to preserve positive client working relationships.
- Supported transparent, honest, proactive, and efficient work practices.
- Promoted transparent, honest, proactive, and efficient work habits.
- Supported transparent, honest, proactive, and efficient team operations.
- Collaborated with team members to prioritize tasks and streamline workflow, enhancing overall team support.
- Partnered with team members to set priorities, complete tasks efficiently, and provide support where needed.
- Aligned with team priorities, task ownership, and support needs to keep work moving.
- Covered unexpected delays and helped keep work moving forward.
- Absorbed extra tasks during unexpected setbacks to keep work on track.
- Managed unexpected setbacks to maintain workflow.
- Developed systematic organization methods to optimize workspace efficiency.
- Developed a comprehensive filing system to enhance document accessibility.
- Kept files organized in File Explorer with clear labels and proper placement.
- Kept files highly organized.
- Structured File Explorer files with accurate labels and clear organization so records stayed in proper location.
- Sorted Outlook emails into folders for internal admin, client, and IT service messages in alphabetical order.
- Managed Outlook email folders for internal admin, client, and IT service communication in alphabetical order.
- Organized Outlook email folders by internal admin, client, and IT service categories in alphabetical order.
- Developed a comprehensive filing system to enhance document accessibility.
- Kept File Explorer files labeled, sorted, and stored in proper locations.
- Organized Outlook email folders by internal admin, client, and IT service categories in alphabetical order.
Behavioral Therapist
KidsLink Family Services
03.2022 - 06.2022
- Developed and taught individualized education programs (IEPs) to support student goals.
- Implemented treatment plans with guidance from clinical supervisors.
- Monitored client behavior through incident report reviews and adjusted behavior management plans to enhance treatment effectiveness.
- Modeled coping skills during one-on-one and group sessions.
- Collaborated with therapists, parents, and case teams on care.
- Lead team meetings with doctors to share observations and discuss ways to improve each student’s care.
- Recorded client behaviors and session notes for care reviews.
- Documented daily student activity, entered detailed notes into computer, and recorded unusual events such as involuntary movements and noises.
- Supported students in completing academic tasks and daily activities aligned with vocational and household goals.
- Maintained safe, clean environment where students could learn and grow.
- Ensured safe, supportive learning environments for children and families.
Sales Associate
Best Buy
04.2017 - 08.2017
- Guided customers in product selection and addressed inquiries in fast-paced retail environment, enhancing overall customer satisfaction. in fast-paced, customer-focused setting.
- Assisted Best Buy shoppers with product selection and setup questions.
- Supported connected home customers by asking targeted questions and recommending best-fit wi-fi, security, and sound system solutions.
- Communicated warranty coverage, protection plans, and Best Buy membership options, helping customers make informed purchasing decisions.
- Processed sales transactions through point-of-sale system.
- Processed returns, exchanges, and resolved customer service issues at sales counter, ensuring a seamless shopping experience.
- Completed prerequisite testing and assessments with 100% accuracy during first week, ahead of expected one-month timeline.
- Completed tests with 100% accuracy within one week.
- Merchandised Best Buy sales floor with accurate product displays and signage.
Education
Bachelor - Psychology
Kent State University
Kent, OH01-2021
Skills
- Salesforce CRM proficiency
- CRM platforms and management
- Data entry and reporting
- Detail Orientation
- Sales management coordination
- Account management
- Appointment scheduling
- Customer service excellence
- Handling objections techniques
- Active listening
- Communication and collaboration
- Client communication
- Problem-solving abilities
- Analytical thinking
- Fast learner
- Sales Analytics techniques
- Optimization techniques
- Process improvement strategies
- Quality assurance
- Microsoft Office Suite (Word, Outlook)
- Microsoft Excel
- Fleet logistics systems
- Leadership
- Strategic thinking
- Time Management Strategies
- Adaptability
- Google analytics
Certification
- HTML
- CSS
Timeline
Inside Sales Representative
Leaf Home
02.2026 - Current
Distribution Support Specialist
Leaf Home
01.2025 - 03.2025
Job Coach
Creative Rehab
05.2024 - 09.2024
Invoice Specialist
Advance Partners
04.2023 - 02.2024
Behavioral Therapist
KidsLink Family Services
03.2022 - 06.2022
Sales Associate
Best Buy
04.2017 - 08.2017
Bachelor - Psychology
Kent State University