Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Decker

Poughkeepsie,NY

Summary

Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

9
9
years of professional experience

Work History

Head Cashier

Lowes Home Improvment
Poughkeepsie, NY
03.2023 - Current
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Trained new cashiers in POS system operation, customer service protocols, and store policies.
  • Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
  • Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
  • Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
  • Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
  • Implemented loss prevention measures to reduce shrinkage and improve profitability.
  • Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.

Medical Receptionist

Center For Physical Therapy & Sports Medicine
Wappingers Falls, NY
05.2021 - 09.2024
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered phones promptly and directed calls appropriately.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Greeted and checked in patients, updating patient information in computer system.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Straightened up waiting room to maintain neat and organized space.
  • Processed patient payments and scanned identification and insurance cards.

Food Expeditor

Crafted Kup
Poughkeepsie, NY
10.2021 - 10.2022
  • Verified accuracy of order tickets prior to delivering food items to tables.
  • Prepared condiments such as sauces, dressings, and toppings for food items.
  • Plated dishes according to established presentation standards before sending them out.
  • Managed multiple orders simultaneously while adhering to strict timelines for delivery.
  • Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.
  • Assisted in maintaining a clean and organized work area throughout each shift.
  • Received orders from wait staff via POS system and relayed them back to kitchen staff.
  • Replenished utensils, napkins, and condiments at tables between courses as needed.
  • Greeted customers upon arrival and thanked them upon departure.

TNA

Northeast Center For Rehabilation And Brain Injury
Lake Katrine, NY
06.2020 - 09.2020
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Monitored food intake and output as directed by nursing staff.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Documented patient care services by charting in designated areas.
  • Transported residents within the facility as needed.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.

Mechandiser

Home Depot
Poughkeepsie, NY
06.2018 - 05.2020
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Organized displays according to company standards and specifications.
  • Performed regular price checks on select items throughout the store location.
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Assisted customers with locating desired items within store locations.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Built product displays and placed appropriate signage for merchandise.
  • Communicated and coordinated planogram execution with store management.
  • Cleaned and organized display cases, shelves and aisles.

Cashier Supervisor

Rite-Aid Pharmacy
Poughkeepsie, NY
05.2015 - 12.2017
  • Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
  • Performed daily bank deposits accurately and within company guidelines.
  • Maintained an organized work environment by stocking shelves and cleaning up after each shift.
  • Processed refunds and exchanges promptly according to established policies.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Greeted customers and responded to requests for information.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Built and maintained working relationships with peers and upper management.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Education

GED

Dutchess Community College
Poughkeepsie, NY
04-2017

Certified Clinical Medical Assistant - Medical Assisting

Bryan University
Tempe, AZ

Skills

  • Customer Service Management
  • Supply Restocking
  • Drawer balancing
  • Equipment Troubleshooting
  • Training and coaching
  • Loss Prevention
  • Shift Scheduling
  • Customer Relations
  • New Hire Training
  • Adaptability and Dependability
  • Patient Care

Timeline

Head Cashier

Lowes Home Improvment
03.2023 - Current

Food Expeditor

Crafted Kup
10.2021 - 10.2022

Medical Receptionist

Center For Physical Therapy & Sports Medicine
05.2021 - 09.2024

TNA

Northeast Center For Rehabilation And Brain Injury
06.2020 - 09.2020

Mechandiser

Home Depot
06.2018 - 05.2020

Cashier Supervisor

Rite-Aid Pharmacy
05.2015 - 12.2017

GED

Dutchess Community College

Certified Clinical Medical Assistant - Medical Assisting

Bryan University

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Ryan Decker