Ryan Decker
Poughkeepsie
Summary
Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.
Overview
10
10
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
03.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Food Expeditor
The Crafted Kup
10.2021 - 10.2022
- Ensured the quality of food and plating was met before delivering food to customers
- Collected dishes and kept them cleaned stocked throughout the restaurant
- Maintained cleanliness of cafe, bathrooms, coffee bar, and kitchen
- Ensured correct food was delivered to each table and customer within the cafe
- Assisted chef with daily food preparation for to-go foods
- Took customer orders and performed cash register transactions
Front Desk Medical Receptionist
Center for Physical Therapy
05.2021 - 08.2021
- Greeted patients at the front desk and provided a professional standard of courteousness
- Cleaned and maintained the front desk and waiting area to maintain a organized and professional work environment
- Checked patients in and out either in person or over the telephone
- Scheduled and confirmed patient appointments either in person over the telephone and updated the schedule accordingly
- Sent and received medical reports for patients and updated the medical record accordingly
- Documented patients personal and insurance information and entered it into their electronic medical record
- Billed medical insurance and Collected co-payments for each patient
- Reconciled all payments at the end of shift
- Followed all HIPPA guidelines in order to protect patient health information
- Worked with physical therapist, medical coders and billers, and other medical staff to ensure the patient Needs and safety were met
TNA
Northeast Center for Rehabilitation and Brain Injury
03.2020 - 07.2020
- Provided assistance to residents with activities of daily living such as, using the bathroom, ambulating when necessary, serving meals, feeding, dressing and providing water and snacks
- Answered residents call bells and reported any activity into MedX and to the supervising nurse, to ensure patient comfort
- Took patients vitals such as temperature, blood pressure, and weight
- Ensured that HIPPA and Safety regulations were met during shifts
Merchandising Associate
The Home Depot
06.2017 - 03.2020
- Addressed all damages encountered during bay service
- Packed-out available product from over head to fill empty locations
- Planned and maintained safety rules among the merchandising team
- Changed displays to promote new product launches and reflect seasonal themes
- Followed master plans when resetting displays and creating new exhibits to showcase specific items
- Updated the signage to reflect new prices and grab the customer's attention
- Consulted with store managers, associates and other staff to determine the optimal placement of products and displays
- Assembled new displays and products for regular promotions and special events.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Helped customers locate desired items and assisted with carrying heavy loads.
Supervisor
Rite Aid Pharmacy
05.2015 - 12.2017
- Greeted customers, anticipated needs, and provided superior customer service
- Assigned cash drawers and reconciled with transactions following each shift
- Coordinated cashier schedules and workflow for adequate shift coverage
- Addressed escalated customer complaints and restored customer satisfaction with timely resolution
- Operated and trained employees on proper and efficient POS system functions
- Monitored cashier performance and implemented corrective action or additional training as needed
- Managed store operations and delivered excellent customer service to build customer loyalty and retention
- Trained and mentored employees to boost individual and team performance
- Kept store safe by identifying and removing safety hazards such as spills and blocked exits
- Examined merchandise to ensure correct prices and displays
- Conducted continuous sweeps of the racks, bins and shelves to identify and correct issues affecting pricing, merchandise freshness or appearance
- Managed store independently in absence of store manager or assistant manager.
Education
GED -
Dutchess Community College
Poughkeepsie, NY07.2016
Skills
- Time management strength
- Customer service
- Cash handling
- Employee training
- Training and coaching
- Opening and closing procedures
- Online order picking
- Merchandising
- Loss prevention
- Cycle counts
- Customer dispute resolution
LANGUAGES
English
Timeline
Head Cashier
Lowes Home Improvment
03.2023 - Current
Food Expeditor
The Crafted Kup
10.2021 - 10.2022
Front Desk Medical Receptionist
Center for Physical Therapy
05.2021 - 08.2021
TNA
Northeast Center for Rehabilitation and Brain Injury
03.2020 - 07.2020
Merchandising Associate
The Home Depot
06.2017 - 03.2020
Supervisor
Rite Aid Pharmacy
05.2015 - 12.2017
GED -
Dutchess Community College
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