Ryan Dietz
MO
Summary
Hospitality professional with a strong background in customer service and a desire to transition into the tech industry. Skilled QA Engineer with a proven track record of writing clear, concise, and comprehensive test scenarios and test cases for both web and mobile applications. Experienced in performing GUI, functional, smoke, end-to-end, and regression testing, utilizing various testing tools and following SDLC methodology. Possessing excellent analytical skills, as well as well-developed time-management and teamwork abilities. Seeking a challenging role as a manual QA tester to leverage attention to detail and problem-solving skills. Fast learner committed to delivering high-quality work and exceeding expectations. US Citizen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Century Casino
Cape Girardeau, MO
11.2023 - Current
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front Desk Agent
Drury Plaza Hotel Cape Girardeau Conference Center
Cape Girardeau, MO
04.2022 - Current
- Inputted guest information into computer system accurately and securely.
- Scheduled reservations for groups and special events.
- Addressed customer needs in a timely manner.
- Helped out in setting up conference center events, followed BEO's accordingly.
Software QA Engineer
Talentnow Solution Service
St Louis, MO
03.2023 - 04.2024
- Attended sprint planning meetings and discussed testing approach with the development team.
- Executed manual exploratory tests to identify bugs in web-based applications.
- Developed comprehensive test plans, strategies and scripts to ensure quality of software applications.
- Created detailed bug reports with steps to reproduce the issue and tracked them through resolution.
Front Desk Supervisor
Double Tree Hilton/ Parkway Hotel
St. Louis , MO
06.2016 - 06.2021
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Resolved conflicts between customers or staff members in a professional manner.
- Implemented strategies for improving customer service standards across the department.
- Helped train agents on new software after transitioning to new ownership.
Education
Bachelor of Arts - Hospitality Management
Southeast Missouri State University
05-2016
Skills
- Testing Types:
- Platforms: macOS, windows, iOS, Android OS, Linux
- Methodologies: Agile, Waterfall
iSmoke testing, Regression Testing, Exploratory Testing, Bug Triaging, User Acceptance Testing
- Web Testing: Chrome DevTools
- Test Management: TestRail, Jira
- Hotel Operating Systems: Agilysys, OnQ, Opera, Rguest
Certification
- Software Testing and Quality Assurance through Careerist
Languages
English
Native or Bilingual
Timeline
Bartender
Century Casino
11.2023 - Current
Software QA Engineer
Talentnow Solution Service
03.2023 - 04.2024
Front Desk Agent
Drury Plaza Hotel Cape Girardeau Conference Center
04.2022 - Current
Front Desk Supervisor
Double Tree Hilton/ Parkway Hotel
06.2016 - 06.2021
Bachelor of Arts - Hospitality Management
Southeast Missouri State University