Ryan Dietz
MO
Summary
Hospitality professional with a strong background in customer service and a desire to transition into the tech industry. Skilled QA Engineer with a proven track record of writing clear, concise, and comprehensive test scenarios and test cases for both web and mobile applications. Experienced in performing GUI, functional, smoke, end-to-end, and regression testing, utilizing various testing tools and following SDLC methodology. Possessing excellent analytical skills, as well as well-developed time-management and teamwork abilities. Seeking a challenging role as a manual QA tester to leverage attention to detail and problem-solving skills. Fast learner committed to delivering high-quality work and exceeding expectations. US Citizen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Century Casino
11.2023 - Current
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front Desk Agent
Drury Plaza Hotel Cape Girardeau Conference Center
04.2022 - Current
- Inputted guest information into computer system accurately and securely.
- Scheduled reservations for groups and special events.
- Addressed customer needs in a timely manner.
- Helped out in setting up conference center events, followed BEO's accordingly.
Software QA Engineer
Talentnow Solution Service
03.2023 - 04.2024
- Attended sprint planning meetings and discussed testing approach with the development team.
- Executed manual exploratory tests to identify bugs in web-based applications.
- Developed comprehensive test plans, strategies and scripts to ensure quality of software applications.
- Created detailed bug reports with steps to reproduce the issue and tracked them through resolution.
Front Desk Supervisor
Double Tree Hilton/ Parkway Hotel
06.2016 - 06.2021
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Resolved conflicts between customers or staff members in a professional manner.
- Implemented strategies for improving customer service standards across the department.
- Helped train agents on new software after transitioning to new ownership.
Education
Bachelor of Arts - Hospitality Management
Southeast Missouri State University
05-2016
Skills
- Testing Types:
- Platforms: macOS, windows, iOS, Android OS, Linux
- Methodologies: Agile, Waterfall
iSmoke testing, Regression Testing, Exploratory Testing, Bug Triaging, User Acceptance Testing
- Web Testing: Chrome DevTools
- Test Management: TestRail, Jira
- Hotel Operating Systems: Agilysys, OnQ, Opera, Rguest
Certification
- Software Testing and Quality Assurance through Careerist
Languages
English
Native or Bilingual
Timeline
Bartender
Century Casino
11.2023 - Current
Software QA Engineer
Talentnow Solution Service
03.2023 - 04.2024
Front Desk Agent
Drury Plaza Hotel Cape Girardeau Conference Center
04.2022 - Current
Front Desk Supervisor
Double Tree Hilton/ Parkway Hotel
06.2016 - 06.2021
Bachelor of Arts - Hospitality Management
Southeast Missouri State University
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