Ryan Donhowe
Carlsbad,CA
Summary
Adept at streamlining operations and enhancing team productivity, I significantly improved efficiency and customer satisfaction at United Parcel Service, UPS. Leveraging skills in operations management and motivational leadership, I fostered a positive environment, reducing turnover and implementing quality controls that boosted performance metrics. My approach emphasizes strategic planning and employee development to achieve operational excellence.
Overview
1
1
Certification
Work History
Operations Supervisor
United Parcel Service, UPS
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
Education
N/A - Business Administration And Management
Thomas Edison State University
Trenton, NJSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Employee development
- Warehouse operations
- Logistics oversight
- Inventory coordination
- Workflow optimization
- Production
- Quality assurance
- Compliance management
- Logistics expertise
- Logistics coordination
- Root-cause analysis
- Scheduling coordination
- Operational planning
- Incident reporting
- KPI tracking
- Logistics management
- Productivity management
- Employee engagement
- Technology
- Multitasking and organization
- Team leadership
- Employee supervision
- Decision-making
- Customer service
- Goal setting
- Workflow planning
- Coaching and mentoring
- Staff training
- Inventory management
- Staff development and training
- Documentation and recordkeeping
- Motivational leadership
- Strategic planning
- Performance improvement
- Payroll and budgeting
- New hire orientation
- Bookkeeping
- Facilities maintenance
Certification
District Dangerous Goods Trainer
STA/ Air Recovery certification
Hazmat Acceptance Auditor
Hub Supervisor Training School Certification
Timeline
Operations Supervisor
United Parcel Service, UPS
N/A - Business Administration And Management
Thomas Edison State University