Ryan Donnelly
Edison,NJ
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Fed Ex Ground
03.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cashier
Burger King
04.2011 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Edison High School
Edison, NJNo Degree - Liberal Arts And General Studies
Middlesex County College
Edison, NJSkills
- Financial Forecasting
- Business Management Principles
- Microsoft Excel
- Oracle Fusion Applications
- Microsoft Office
- Workflow Planning
- Policy and Procedure Implementation
- High-Pressure Environments
- Supply Chain Distribution
- Management
Timeline
Operations Manager
Fed Ex Ground
03.2017 - Current
Cashier
Burger King
04.2011 - 11.2016
High School Diploma -
Edison High School
No Degree - Liberal Arts And General Studies
Middlesex County College
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