Ryan Donohue
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Rocco's Italian Sausages, excelling in customer relations and operations management. Achieved significant cost reductions through strategic vendor negotiations while fostering a collaborative team environment. Skilled in performance analysis and relationship building, driving repeat business and enhancing overall client satisfaction.
Overview
13
13
years of professional experience
Work History
Part Owner
Rocco's Italian Sausages
03.2023 - Current
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
- Assisted with social media marketing, and brand development.
Sales Coordinator
Cappelli Brothers Cigar Company
10.2015 - 01.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Managed both hospitality and retail sales in a fast paced environment.
- Coordinated and hosted networking events and private parties to generate leads and secured residual business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Bartender
Woody's
09.2016 - 07.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Internet Sales Agent
Mt. Holly Kawasaki
03.2012 - 06.2014
- Monitored website analytics to identify trends and make data-driven adjustments to online sales strategies, optimizing performance over time.
- Maintained a high level of product knowledge through regular training sessions and independent research, ensuring clients received accurate and up-to-date information during the sales process.
- Worked closely with team members to achieve monthly sales targets by sharing leads, discussing strategies for improvement, and celebrating successes together.
- Resolved customer complaints quickly and professionally by thoroughly investigating issues and proposing solutions that met both client expectations.
- Established streamlined bulk logistics shipping with USPS
Education
High School Diploma -
Rowan College At Burlington County
Mt Laurel, New Jersey Skills
- Customer relations
- Operations management
- Performance analysis
- Small business operations
- Relationship building
- Staff management
- Hiring and staffing
- Team Leadership
- Customer service management
- Talent development
- Investor relations
- Human resources
Affiliations
- PJ Bartending LLC
Timeline
Part Owner
Rocco's Italian Sausages
03.2023 - Current
Bartender
Woody's
09.2016 - 07.2021
Sales Coordinator
Cappelli Brothers Cigar Company
10.2015 - 01.2023
Internet Sales Agent
Mt. Holly Kawasaki
03.2012 - 06.2014
High School Diploma -
Rowan College At Burlington County
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