Ryan Downing
Levittown,PA
Summary
Information Technology System Analyst with a decade of experience at AHEAD, specializing in batch management, job scheduling support, database monitoring, and workflow management. Proven expertise in Windows Administration and Microsoft 365 ensures seamless operations and optimal system performance across the organization. A strong foundation developed over 10 years at Cenlar FSB enhances analytical and technical skills, driving a commitment to delivering effective support and maintaining operational efficiency. Recognized as a collaborative team player dedicated to improving IT systems and processes for enhanced organizational outcomes.
Overview
14
14
years of professional experience
Work History
Information Technology Systems Analyst
AHEAD
Philadelphia, PA
03.2023 - Current
- Providing daily batch management/job scheduling support, database monitoring and workflow management.
- Analyzes system requirements to enhance operational efficiency and user satisfaction.
- Collaborates with cross-functional teams to implement technology solutions aligned with business objectives.
- Mentors junior analysts in best practices for system analysis and project management methodologies.
- Leads troubleshooting efforts to resolve complex issues, improving system performance and reliability.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Training new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
Information Technology Systems Analyst
Cenlar FSB
Trenton, NJ
02.2016 - 03.2023
- Facilitated operational efficiency by providing dedicated service to 14 branches in Philadelphia, New Jersey, and New York.
- Assisted in maintaining accurate financial records. Supported daily accounting tasks to ensure compliance with regulations. Helped organize documentation for audits and financial reviews.
- Facilitated timely processing of outgoing wire transfers, contributing to seamless financial transactions. Enhanced collateral operations through dedicated back office support.
- Conducted social security verifications to confirm identity and eligibility. Assisted closing agents with verification processes to facilitate smooth transactions. Supported compliance efforts by maintaining accurate records of verifications.
- Managed multiple deadlines while ensuring high levels of efficiency.
- Managed processing of corporate business tax documents to ensure compliance with regulations.
- Engaged with peers, company managers, and customers to facilitate effective teamwork and communication.
- Assisted in learning new concepts quickly. Supported problem-solving initiatives with attention to detail. Contributed to team efforts by identifying and addressing issues effectively.
Funding Specialist
Customers Bank
Hamilton, NJ
09.2012 - 09.2013
- Delivered comprehensive service support to 14 branches across Philadelphia, New Jersey, and New York.
- Assisted in maintaining accurate financial records. Supported accounting processes to ensure compliance with regulations. Helped organize documentation for audits and financial reviews.
- Analyzed funding applications to ensure compliance with regulatory guidelines.
- Streamlined documentation processes, enhancing efficiency in funding approvals.
Education
Associate of Science - Cybersecurity
Bucks County Community College
Newtown, PA05-2028
Associate of Science - Computer And Information Systems
Mercer County Community College
Hamilton Square, NJ02-2016
Skills
- User support services
- Technical application support
- IT systems management
- Information security
- Software and hardware updates
- Proficient in Microsoft desktop applications
- Cybersecurity
- Teamwork and collaboration
- Problem-solving
- Prioritization and scheduling
- Detail-oriented approach
- Effective problem resolution
- Skilled in prioritizing concurrent responsibilities
Timeline
Information Technology Systems Analyst
AHEAD
03.2023 - Current
Information Technology Systems Analyst
Cenlar FSB
02.2016 - 03.2023
Funding Specialist
Customers Bank
09.2012 - 09.2013
Associate of Science - Cybersecurity
Bucks County Community College
Associate of Science - Computer And Information Systems
Mercer County Community College