Ryan Due
Santa Ana,CA
Summary
Detail-oriented Waiter with ten plus years of experience in dining. Skilled at memorizing menus and orders, handling high-traffic times and maintaining accuracy with large orders. Dedicated to excellent customer service and best-in-class dining experiences.
Overview
19
19
years of professional experience
Work History
Sales Associate
Timeless Construction
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Account Manager
PageHub
06.2021 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Server
Cheesecake Factory Inc
04.2021 - 12.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Server
Hilltown Tavern
02.2018 - 03.2021
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Black Powder Tavern
06.2015 - 06.2019
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees to perform duties by showing how to great guest, use our POS and other duties.
- Reviewed identification for patrons before serving alcoholic drinks.
Direct Care Professional
Access Servies
06.2008 - 06.2015
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted with client personal care needs to foster independence and well-being.
Dishwasher
Detzi's Tavern
02.2006 - 06.2008
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Education
Radt-I -
CCAPP
Sacramento, CAGeneral Studies
Pen Argyl Area High School
Pen Argyl, PA06.2007
Skills
- Effective Customer Upselling
- PPE Compliance
- Ability to Lift 30 Pounds
- Team Player
- Service Oriented
- Cool Under Pressure
- CPR certified
Education and Training
other
Timeline
Sales Associate
Timeless Construction
02.2025 - Current
Account Manager
PageHub
06.2021 - 05.2024
Server
Cheesecake Factory Inc
04.2021 - 12.2021
Server
Hilltown Tavern
02.2018 - 03.2021
Server
Black Powder Tavern
06.2015 - 06.2019
Direct Care Professional
Access Servies
06.2008 - 06.2015
Dishwasher
Detzi's Tavern
02.2006 - 06.2008
General Studies
Pen Argyl Area High School
Radt-I -
CCAPP
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