LAUREN CUNNINGHAM
469-684-2405
Arlington,TX
Summary
Highly skilled and experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts, managers and corporate leaders. Expert at providing exceptional customer service by quickly and energetically completing special requests, While offering 3 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties.
Punctual Key Holder offering top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with 2 years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
4
4
years of professional experience
Work History
Sales Associate
Kid To Kid
2024.01 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Parrys Pizzeria
2022.08 - 2023.10
- Ensured that each guest was served courteously, quickly, and efficiently
- Trained new employees to perform duties
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Operated POS terminals to input orders, split bills and calculate totals
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Key Holder Supervisor
Parrys Pizzeria
2022.06 - 2023.10
- Followed company policies and procedures when handling customer transactions
- Organized and filed data in appropriate locations for easy access to essential information
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
- Performed opening and closing procedures for the store
- Operated cash registers and provided customer service.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Directed and supervised staff performance.
Corporate Trainer
Parrys Pizzeria
2020.04 - 2023.10
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions
- Wrote, optimized and monitored training processes
- Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities
- Efficiently analyzed learning needs of the trainee to set realistic goals and determine training methods.
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Authored new training procedures and manuals for instructors.
Education
High School Diploma -
The Colony High School
The Colony, TX05.2021
Skills
- Service Prioritization
- Positive and Professional
- Effective Customer Upselling
- Guest Engagement
- Staff Oversight
- Customer Service Management
- Cash Handling
- Team Member Development
- Task Delegation
- New Employee Training
- Performance Monitoring
- Customer Service
- Teamwork and Collaboration
- Excellent people skills
- Goal-Oriented
Timeline
Sales Associate
Kid To Kid
2024.01 - Current
Server
Parrys Pizzeria
2022.08 - 2023.10
Key Holder Supervisor
Parrys Pizzeria
2022.06 - 2023.10
Corporate Trainer
Parrys Pizzeria
2020.04 - 2023.10
High School Diploma -
The Colony High School
Similar Profiles
Jakasha EdwardsJakasha Edwards
Assistant Director at Kid To Kid Child DevelopmentAssistant Director at Kid To Kid Child Development
Maci LintonMaci Linton
Inventory Analyst at Kid to KidInventory Analyst at Kid to Kid
Soleil LinaresSoleil Linares
Store Associate at Kid To KidStore Associate at Kid To Kid