Ryan Durand
Sales Representative
Traverse City,MI
Summary
Energetic Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Product Operations Manager
Lululemon Athletica
11.2024 - Current
- Led cross-functional teams to ensure timely delivery of high-quality products.
- Led operational initiatives to solve ongoing strategic operations challenges.
- Managed product rollouts, user training, testing, and internal communications.
- Facilitated communication between departments for a unified approach to product development and launch strategies.
- Spearheaded quality control measures to minimize downtime and propel sales.
- Identified potential risks in the product lifecycle, developing contingency plans as needed to mitigate impact on operations or revenue streams.
Outdoor Sales Representative
LeafFilter
07.2022 - 12.2022
- Effectively negotiated contracts, securing favorable terms for both the company and clients.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and inquiries.
- Increased sales revenue by establishing and maintaining strong client relationships.
- Developed customized product presentations for clients, highlighting unique features tailored to their needs.
- Implemented sales strategies to penetrate new markets, resulting in significant expansion of the client base.
- Built a strong referral network through active involvement in local community organizations and events.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Photographer
SGSC Photography
05.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Education
High School Diploma -
Traverse City West Senior High
Traverse City, United StatesSkills
Sales presentations
Effective negotiation
Client acquisition
Cold calling
Customer service
Problem-solving
Time management
Strong communication and interpersonal skills
Multitasking Abilities
Decision-making
Product knowledge
Accomplishments
- Nationally ranked Biathlete
- Multiple state record holder
- First degree black belt in martial arts
- Successful small business launch
Timeline
Product Operations Manager
Lululemon Athletica
11.2024 - Current
Photographer
SGSC Photography
05.2024 - Current
Outdoor Sales Representative
LeafFilter
07.2022 - 12.2022
High School Diploma -
Traverse City West Senior High
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