Ryan Edelman
Boca Raton,Florida
Summary
I am a motivated professional with three years of customer service experience in retail and service environments. I have experience using Windows-based systems, NetSuite, and RingCentral, and I learn new systems quickly. I graduated from Florida Atlantic University in 2023 with a bachelor’s degree in Business Administration. I am seeking a growth-oriented environment where I can continue developing my skills and add long-term value.
Overview
9
9
years of professional experience
Work History
Patient Coordinator /Healthcare Customer Service Representative
Sage Dental
Boca Raton, FL
11.2024 - 11.2025
- Handled up to 40 patient calls daily, ensuring timely and accurate assistance
- Assisted patients in scheduling appointments and creating accounts to streamline access to services
- Entered and updated insurance information for use at our companies dental locations.
- Managed diverse calls, addressing emergencies and patient complaints to enhance patient satisfaction
- Achieved a perfect 100% rating on all call review cards from the company’s scoring team for 3 Consecutive Months
- Patient Coordinator – Sage Dental
- Scheduled patient appointments while maintaining high standards of ethics, attention to detail, and efficiency. The role required knowledge of endodontists, periodontists, general dentists, and pediatric dentists, as well as Dentrix scheduling. My responsibility was to understand each patient’s needs, use company resources to accommodate them, and get them scheduled with the appropriate provider.
Customer Care Representative
Greenlane
Boca Raton, FL
01.2018 - 12.2019
- Achieved a 95% customer satisfaction rating
- Assisted customers with inquiries regarding the shipping of orders, use of the company's products, and claims of warranties
- Maintained a high level of knowledge of the company's products, both old and new
- Provided support across multiple communication channels
Delivery Driver
Delivery Dudes
Boca Raton, Florida
08.2016 - 12.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Uphold high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
BBA - Business Administration
Florida Atlantic University
Boca Raton, FL12.2023
Skills
- Customer Relations
- CRM Software
- Communication
- Problem-Solving
- Microsoft Office Skills
- Soft Skills
- 65 WPM Typing Speed
- Time Management
- Conflict Resolution
- Team Collaboration
- Ability to Use AI
- Basic Knowledge of how to use Dentrix
Websites
Timeline
Patient Coordinator /Healthcare Customer Service Representative
Sage Dental
11.2024 - 11.2025
Customer Care Representative
Greenlane
01.2018 - 12.2019
Delivery Driver
Delivery Dudes
08.2016 - 12.2017
BBA - Business Administration
Florida Atlantic University