Ryan Espinosa
Plano,United States
Summary
Results-driven professional with a proven track record of delivering high-quality work, recognized for strong communication and teamwork skills. Committed to achieving organizational goals while providing exceptional service. Dedicated to continuous learning and professional development to enhance capabilities and drive success.
Overview
4
4
years of professional experience
Work History
Lead Vehicle Service Agent
Avis Budget Group
Dallas, TX
05.2024 - Current
- Supervised operations of teams larger than 10 staff members.
- Conducted training sessions for employees.
- Performed detailed assessments of vehicles to maintain high-quality standards and cleanliness.
- Manage employee breaks and record absences and tardiness.
- Performed regular inventory checks and coordinated with management to reorder supplies.
- Managed high-priority, VIP, CHM, and specialty account assignments effectively.
- Enhanced proficiency in using Wizard and Wand
- Acquired skills to efficiently compile IDLE reports.
- Gained expertise in managing customer conflicts efficiently.
- Obtained skills in working the front counter and proficiently renting cars.
DFW Laundry
Plano, United States
10.2020 - Current
- Oversee scheduling to ensure proper staffing.
- Maintained efficiency by completing assigned responsibilities within set deadlines.
- Implemented innovative technological solutions to make day-to-day operations more efficient.
- Ensured high levels of customer satisfaction daily.
- Monitored inventory levels of supplies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Lead Shuttle Driver
AVIS Budget Group
Dallas, United States
06.2023 - 05.2024
- Led a team of over 15 individuals.
- Ensured consistent information flow to managers.
- Oversaw the coordination of vehicle transfers from airport to airport, local market, and off-site locations.
- Oversaw and implemented new systems, such as Palantir.
- Developed surface-level knowledge of how to use the wand and the rover.
- Reported any incidents or irregularities during shift to management
- Completed daily pre-shift information with the manager on duty to get a game plan for the day.
- Completed accident reports and delivered to supervisor.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Applied Science -
Collin College
Plano, TX12-2025
High School Diploma -
Plano East Senior High School
Plano, TX06.2023
Skills
- Customer Service
- Ability to work in a team
- Leadership
- Adaptability
- Ability to Multitask
- Problem Solving
- Fast Learner
- Time Management
- Computer Skills
- Teamwork
- Vehicle preparation
- Vehicle assessment
- Handling customer complaints
- Quality control
- Customer service
- Strong work ethic
- Team collaboration
- Attention to detail
Languages
- English
- Spanish
Timeline
Lead Vehicle Service Agent
Avis Budget Group
05.2024 - Current
Lead Shuttle Driver
AVIS Budget Group
06.2023 - 05.2024
DFW Laundry
10.2020 - Current
Associate of Applied Science -
Collin College
High School Diploma -
Plano East Senior High School
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