Ryan Farrell
Patient Coordinator
Roseville,MN
Summary
An organized, detail-oriented, and conscientious self-starter with 8+ years administrative experience, able to strategize and prioritize effectively to accomplish multiple tasks thoroughly and stay calm under pressure.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Summit Orthopedics
Vadnais Heights, Minnesota
9 2021 - 08.2024
- Work directly as part of a providers team, helping both MD and Physicians Assistants with daily patient care, scheduling and surgery.
- Responsible for scheduling patients for medical appointments, including physical therapy, MRI's, injections, occupational therapy, surgical procedures as well as all follow up doctor and physician assistant appointments.
- Ensure a clean, healthy clinic environment for all staff and patients - Including cleaning, sanitizing, and maintaining spaces for patient care.
- Adhere to and enforced all HIPPAA laws, policies and patient confidentiality procedures, and follow continuous training to keep up with most current status of laws.
- Field phone calls to the the doctors team and answering patient questions, as well as directing patients to appropriate medical teams as needed.
- Work with our business office/patient financial services team to help coordinate payment for all medical devices and procedures as needed.
- Responsible for scheduling and all follow up appointments, and acquiring language services when patient requires language assistance.
- Maintain ongoing knowledge of all medical insurances and coverage, and applying updates to patient records to reflect any changes.
Guest Services Coordinator/Donor Services Coordinator
Alight (Formerly American Refugee Committee), Minneapolis, Minnesota
09.2018 - 09.2021
- Greet guests both in person and over the phone with an upbeat, positive attitude.
- Assist with coordinating meetings between the president of the organization and board members.
- Organize, process and finalize all travel documentation for international volunteer trips for employees as well as outside volunteers.
- Field all incoming phone calls and ensure that callers are connected with the appropriate party.
- Monitor inventory and order supplies for office staff on a weekly basis.
- Helping with community involvement meetings and executing plans for new volunteer opportunities.
- Facilitating and approving further education courses for staff members in numerous countries.
- Coordinating all communication and setting up meetings with people outside of the organization who want to become active volunteers.
- Process donations from our donor base, ensuring accuracy in donation amounts, acknowledgement and follow-up.
- Managed an online e-learning platform for internal staff - Registering staff for courses, creating new user accounts, and overseeing approval from HR directors globally.
IT Helpdesk Technician
Specialty Manufacturing Co, St. Paul, Minnesota
11.2016 - 07.2018
- Determine the most effective manner to resolve customer's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues.
- Provide support for all Information Technology products and services. Troubleshooting problems, teaching or instructing customers or co-workers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with office-wide Technology.
- Ensure technology is accessible and equipped with current hardware and software.
- Maintain current and accurate inventory of technology hardware, software and resources.
Education
Century College
01.2009 - 1 2012
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White Bear Lake Area High School
01.2002 - 1 2006
Skills
Communication Skills
Strong Organization
HIPAA Compliance
Time Management
Patient confidentiality
Electronic Records Management
Office Administration
Insurance Verification
Multi-Tasking
Conflict Resolution
Appointment Scheduling
Resource Management
References
Sheila Erickson, Manager of Clinic Operations - Summit Orthopedics. 651-968-5746. SErickson@Summitortho.com
Jamie Botten, Patient Coordinator - Summit Orthopedics. 651-402-1875. JBotten@Summitortho.com
Tammy Michels, Patient Coordinator - Summit Orthopedics. 651-968-5236. TMichels@Summitortho.com
More references available upon request.
Timeline
Guest Services Coordinator/Donor Services Coordinator
Alight (Formerly American Refugee Committee), Minneapolis, Minnesota
09.2018 - 09.2021
IT Helpdesk Technician
Specialty Manufacturing Co, St. Paul, Minnesota
11.2016 - 07.2018
Century College
01.2009 - 1 2012
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White Bear Lake Area High School
01.2002 - 1 2006
Patient Coordinator
Summit Orthopedics
9 2021 - 08.2024