Ryan Felton
Virginia Beach,VA
Summary
I am a enthusiastic and motivated individual passionate about customer service. I am a team player that works well both independently and within team settings to achieve goals. I am a skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Midwest Medical Transport (MMT)
04.2023 - Current
- Received public emergency and non emergency calls and supervised response prioritization in order to effectively dispatch official units
- Assessed emergency requests and made quick judgment
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Prepared billing correspondence and maintained database to organize billing information.
- Reviewed patient charts to better understand health diagnoses
Rec Assistant
MWR Oasis Liberty Center
12.2019 - Current
- Answered incoming phone calls and relay messages to appropriate personnel.
- Drove shuttle van to safely transport passengers over scheduled routes and authorized stops
- Offered technical support and troubleshot issues to enhance office productivity.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Emergency Medical Technician
EMS Volunteer
01.2019 - 10.2023
- Maintain excellent patient care and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments.
- Conducted equipment and vehicle checks
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals
- Utilized oxygen tanks, and EKG.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered CPR, oxygen and other life-saving medical treatments.
Rec Assistant
MWR Cove Marina
08.2019 - 11.2019
- Greeted all guests with excellent customer service and professionalism
- Completed data entry tasks with accuracy and efficiency
- Organized, sorted, and checked input data against original documents
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Started and ran boat motor to verify operation prior to customer pick up.
- Set up boats for summer delivery and packed away boats for winter storage.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Office Assistant
Strategic Growth Area (SGA)
06.2017 - 08.2018
- Interacted with customers with proficient customer care by phone, email, or in person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Flow Team Worker
Target
09.2017 - 01.2018
- Worked quickly to complete all tasks
- Unloaded, sorted and stocked all merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving
- Kept work areas neat, clean and free from debris.
Barista
Gloria Jeans Coffee Shop
01.2016 - 05.2017
- Maintained pleasant interactions with customers during hectic periods.
- Maintained a controlled line and crowd with quick efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
Emergency Medical Technician
Virginia Beach EMS Academy
Virginia Beach, VA01.2021
High School Diploma -
Salem High School
Virginia Beach, VA06.2017
Skills
- Phone and Email Etiquette
- Strategic Planning
- Multitasking and Organization
- Dispatching Procedures
- Database Updates
- Cash Handling
- Daily Reporting
- Driving Multi-Passenger Vehicles
- Maintaining Road Regulation Knowledge
- Monitoring Vital Signs
Certification
- NREMT Emergency Medical Technician
- Basic Life Support (BLS)
- First Aid and CPR
Timeline
Dispatcher
Midwest Medical Transport (MMT)
04.2023 - Current
Rec Assistant
MWR Oasis Liberty Center
12.2019 - Current
Rec Assistant
MWR Cove Marina
08.2019 - 11.2019
Emergency Medical Technician
EMS Volunteer
01.2019 - 10.2023
Flow Team Worker
Target
09.2017 - 01.2018
Office Assistant
Strategic Growth Area (SGA)
06.2017 - 08.2018
Barista
Gloria Jeans Coffee Shop
01.2016 - 05.2017
Emergency Medical Technician
Virginia Beach EMS Academy
High School Diploma -
Salem High School
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