Kimberly Jackson
Poplar Bluff,MO
Summary
Organized and dedicated Employee with proven track record of providing exceptional customer service in fast-paced environments and work well under pressure. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Expert in managing confidential records and fostering relationships, I excel in problem-solving and data analysis, ensuring seamless patient experiences while maintaining compliance with HIPAA standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dispatcher
Missouri State Highway Patrol
Poplar Bluff, MO
03.2026 - Current
- Coordinated emergency responses, ensuring timely dispatch of units to critical incidents.
- Collaborated with law enforcement agencies to coordinate multi-jurisdictional operations effectively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained high levels of confidentiality and discretion with sensitive information.
Patient Access Registrar
Saint Francis Healthcare System
Poplar Bluff, MO
12.2019 - 02.2026
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answer phone calls and messages for multiple physicians and all imaging department, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
General Manager
Pizza Inn
Poplar Bluff, MO
11.2007 - 08.2023
- Managed budget implementations, employee reviews, training, and schedules.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Poplar Bluff High School
Poplar Bluff, MO05.2009
Skills
- Strong organization
- Records maintenance
- Customer service
- Good Communication
- Customer follow-up
- Problem-solving
- Phone and email etiquette
- Relationship building
- Flexible schedule
- Team collaboration
- Computer Skills
- Strong Typing Skills
- Detail Oriented
- Time management
- Data input
- Dependable
Certification
- BLS issued 2/3/2026
Timeline
Dispatcher
Missouri State Highway Patrol
03.2026 - Current
Patient Access Registrar
Saint Francis Healthcare System
12.2019 - 02.2026
General Manager
Pizza Inn
11.2007 - 08.2023
High School Diploma -
Poplar Bluff High School