Ryan Fernelius
Bountiful,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Account Manager /Freight Broker
Andrus Transportation
Salt Lake City, UT
05.2014 - 06.2023
- Worked with carriers and drivers to track and secure shipments to insure 99.7% on-time performance.
- Worked with Carrier relations and driver managers to ensure DOT regulations are met and exceeded.
- Scheduled loading and unloading appointments through TMS systems, email, and phone calls. I coordinated with carriers, driver managers, and drivers to ensure HOS are not exceeded and safety procedures are followed.
- Met and exceeded performance goals. Top salesman for multiple years.
- Fluent in Office programs and over 9 years of experience with AS400 system
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
Account Manager /Freight Broker
Frankco Transportation
Sandy, UT
02.2007 - 06.2014
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Built and maintained productive relationships with customers and internal partners.
- Renewed existing accounts by cementing trusting relationships with customers and carriers.
- De-escalated customer/carrier interactions by providing alternative tactics to solving problems and satisfying customer/carrier needs.
- Negotiated contracts and closed agreements to maximize profits.
- Sourced new opportunities to introduce products and services to potential customers.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Listened to customer needs to identify and recommend best services.
Education
High School Diploma -
05.1985
Skills
- Acquisition and Retention Strategies
- Problem-Solving
- Customer Service
- Verbal and Written Communication
- Relationship Building
- Issue Resolution
- Teamwork and Collaboration
- Acquiring New Customers and clients
- Project Management
- Time Management
- Persuasive Communication Expertise
- Excellent Negotiating Tactics
- Compliance Requirements
- Trade Agreements Familiarity
Timeline
Account Manager /Freight Broker - Andrus Transportation
05.2014 - 06.2023
Account Manager /Freight Broker - Frankco Transportation
02.2007 - 06.2014
Viewmont High School - High School Diploma,
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