RYAN FIALA
Cedar Park,TX
Summary
Dynamic and engaging professional with a proven track record in customer service and team collaboration, honed at Maroon City Valet and other roles. Excelled in guest flow management and problem-solving, enhancing customer satisfaction and operational efficiency. Demonstrates an efficient work ethic and a friendly, outgoing demeanor, making significant contributions to team success.
Overview
9
9
years of professional experience
Work History
Valet
Maroon City Valet
01.2023 - Current
- Greeted customers, parked and retrieved vehicles, and provided exceptional customer service
- Opened vehicle doors to assist guests in stepping out of vehicles and help with luggage or parcels
- Greeted and interacted with guests upon arrival to provide great service
- Engaged in friendly conversations with customers to ensure satisfaction
- Offered directions and recommendations to assist customers with events or local attractions
Retail Sales Associate
D & J Golf
01.2022 - 11.2022
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Greeted customers and engaged in conversation to assess needs
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Maintained clean and organized sales floor
- Conducted weekly inventory checks to maintain accurate stock levels
- Provided salesmanship to customers
Marina Dock Hand
Riviera Marina
05.2020 - 09.2022
- Rescued stranded vessels by providing tow services back into port when requested
- Demonstrated strong customer service skills by assisting patrons with boat rentals and dockage inquiries
- Trained new staff members in safety protocols related to working around vessels in a marina setting
- Operated pumps to fill fuel tanks as needed by customers
CPYL Umpire
CPYL
05.2016 - 08.2017
- Demonstrated strong organizational skills in managing multiple tasks simultaneously during high-pressure situations
- Displayed excellent communication skills when interacting with players, coaches and referees to resolve disputes as needed
Education
Bachelor of Economics - Economics
Southern New Hampshire University
Manchester, NH01.2026
Skills
- Efficient work ethic
- Time management
- Ability to follow directions
- Guest flow management
- Customer service
- Friendly and outgoing
- Problem-solving
- Team player mentality
Timeline
Valet
Maroon City Valet
01.2023 - Current
Retail Sales Associate
D & J Golf
01.2022 - 11.2022
Marina Dock Hand
Riviera Marina
05.2020 - 09.2022
CPYL Umpire
CPYL
05.2016 - 08.2017
Bachelor of Economics - Economics
Southern New Hampshire University
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