Asana
Ryan Finan
Saint Louis,MO
Summary
Operations and Logistics specialist with six years of experience in the startup space. Extensive knowledge running successful operations with both physical and digital assets while navigating tech-oriented environments. A reliable, eager learner who is willing to get their hands dirty with fresh opportunities.
Overview
8
8
years of professional experience
Work History
Senior Operations Manager
HelloTech
04.2021 - Current
- Achieved 10% increase in order fill rates from 87% to 97% by utilizing advanced data analysis techniques, initiatives with engineering, and improved processes.
- Improved call center answer rates by 10% to total 98% with IVR techniques and overall handle time by 20% with improved scheduling and coaching processes.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Delivered monthly business reports to company executives for departments.
- Oversaw staff and sub-contractor performance review assessments.
- Maintained highest employee retention in company while initiating five employee promotions to cover company needs.
Fleet Manager
Getaround
05.2018 - 05.2020
- Onboarded, maintained, and offboarded 1500+ fleet vehicles in Uber partnership.
- Brought fleet vehicle availability rate up from 70% to 85%.
- Directed and managed a team of 40 field associates, both employees and contractors, to carry out garage operations and maintenance procedures.
- Coordinated both with vendors and customers to develop long-lasting relationships.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
Regional Dispatcher
Getaround
06.2016 - 04.2018
- Planned field associate routes, organized job types by associates, and provided supervision of behavior to accomplish exceptional work for designated markets.
- Directed dispatching, routing, and tracking of 700 fleet and customer vehicles across all East Coast and Midwest markets.
- Tracked job progress to identify possible delays and provide real-time updates to customers, vendors, and field associates.
- Coordinated with sales and marketing teams to help onboard new customers and meet their field needs.
Education
Bachelor of Arts - Magazine Journalism
University of Missouri - Columbia
Columbia, MO05.2013
Skills
- Strategic Planning
- KPI reporting
- Standard Operating Procedures
- Employee Coaching
- Stakeholder Management
- Operations Management
- Team Management
- Leadership Building
- Data Analysis
Software
Excel
Sigma
Slack
Timeline
Senior Operations Manager
HelloTech
04.2021 - Current
Fleet Manager
Getaround
05.2018 - 05.2020
Regional Dispatcher
Getaround
06.2016 - 04.2018
Bachelor of Arts - Magazine Journalism
University of Missouri - Columbia
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