Ryan Flaharty
Product Management Executive
Avon,CT
Summary
Product Executive with significant experience devising strategies for new and developing products as well as offering 10+ years of success in product roadmap development, market research and data analysis. Managed teams of 25+ over last 6+ years to develop, test, inspect and quality control products in fast-paced environment. Passionate about consensus building among stakeholders and c-level leaders to deliver world-class products and experiences that delight customers.
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Overview
14
14
years of professional experience
Work History
Vice President of Product - Business Transformation
AVIS BUDGET GROUP
01.2023 - 01.2024
- Launched digital fleet management tool, leading to an increase in missing vehicle recovery by 10% ($50M in savings)
- Developed roadmap and GTM strategy for Avis’s new internal operating system; launched in 4 cities increasing productivity by 33% and average fleet utilization by 1% (+$25M in annualized EBITDA)
- Led connected fleet pilot increasing ancillary revenue by $50M+ and decreasing variable vehicle costs by 10%
- Re-Imagined vehicle damage collections process and technology solutions leading to an annualized increase in collections of 10%
- Partnered with infrastructure and engineering leaders to establish internal helpdesk SOP’s and best practices.
Vice President of Product/ Product Operations
FLEXCAR LLC (Avis Subsidiary)
01.2022 - 01.2023
- Redesigned the mobile app for customer post-purchase experience, increasing subscription tenure by 34%
- Launched vehicle delivery program in 5 weeks, leading to 20% increase in orders
- Managed $154M in assets, improving asset lifecycle management and driving vehicle readiness time from 30 to 3 days
- Led team of 18 product managers, designers, business managers and business analysts for four distinct business functions
- Developed 18mo strategy and roadmap for all internal operational tools, working directly with frontline operators.
Director of Product
FLEXCAR LLC (Avis Subsidiary)
01.2021 - 01.2022
- Launched first internal help desk program for company leading to 15% efficiency in associate productivity
- Built internal vehicle service team and associated technologies, enhancing safety standards and associate efficiency by 23%
- Launched two new markets within 6mos with team of 4, leading to ARR’s of $500k and $250k
- Managed all 3rd party vehicle maintenance and parts vendors, as well as on-road service experience for customers.
Director of Product Management – Contact Center and Conversational Experience
LOWE’S HOME IMPROVEMENT
01.2019 - 01.2021
- Implemented Salesforce Service Cloud across 3 sites and 4000 agents to modernize and enhance Lowe’s customer service CRM
- Simplified agent desktop strategy, leading to cost savings of $7M+ and increasing productivity by 5-10%. Created 3yr omni-channel conversational experience roadmap and launched AI driven IVR at 1800 stores saving $7M annually
- Enhanced call-back assist functionality during COVID-19 crisis in 30 days, reducing customer wait times by 77%
- Managed team of 11 product managers and 4 designers, overseeing three product groups
- Launched chat assistants for IT helpdesk leading to ~10% reduction in helpdesk tickets and 20% decrease in wait time.
Sr. Manager of Product Management – Digital Post-Purchase Experience and Communications
LOWE’S HOME IMPROVEMENT
01.2018 - 01.2018
- Developed 3yr customer post-purchase journey vision and roadmap contributing $10M+ in attributable revenue
- Enabled real-time delivery notifications via SMS, enhancing omnichannel communication and customer satisfaction
- Led post-purchase communications journey mapping for enterprise orders leading to email design revamp (+2.5% in CSAT).
Senior Product Marketing Manager – Emerging Devices
AMAZON
01.2018 - 01.2018
- Managed the online store and digital channel strategy for Amazon Cloud Cam Subscriptions, increasing ARPU by 40%
- Led GTM on all new Amazon Cloud Cam product features, achieving a 25% increase in conversion rate.
Senior Product Manager – Alexa Smart Home
AMAZON
01.2017 - 01.2018
- Built business cases and value propositions for new product features, leading a global team of 8 developers
- Developed loyalty discounting program, leading to a 6.5% increase in customer LTV
- Developed 3 year roadmap for registration, retention, and re-engagement initiatives leading to 25% sales lift
- Launched customized email and push notification campaign driving a 5% increase in retention and re-engagement.
Senior Product Manager – Marketplace
AMAZON
01.2016 - 01.2017
- Launched third-party seller onboarding wizard in 10 countries, leading to 50% reduction in onboarding time
- Started seller KPI initiative to reduce friction during seller onboarding resulting in an increase of $50M in sales.
Program Manager
NEWELL-RUBBERMAID
01.2013 - 01.2014
- Negotiated scope, deliverables, resources, budget, and timing with key stakeholders on 25+ new product development projects, leading to incremental revenue of more than $150M+
- Motivated, coached, and guided cross-functional teams of 20+ on new product development projects to ensure these were completed on time, on budget, and within quality expectations; achieved 90% of metrics.
Project - Product Development Engineer
NEWELL-RUBBERMAID
01.2010 - 01.2012
- Analyzed consumer insight data to understand decline in unit turns, then developed updated and trendy product lines, such as developing new pattern on food storage container to save $10M in sales at key retail customer
- Developed and executed project plan for largest product line launch in 4 years, LunchBlox, resulting in $35M+ in sales and 11% market share in the food storage category.
Education
MBA -
University of Texas At Austin
Austin, TXBachelor of Science - Engineering
University of Massachusetts, Lowell
Lowell, MASkills
- Data-driven decision-making
- Go-to-market strategy
- Scalability planning
- Team Leadership
- Vendor Management
- Systems implementation
Interests
Cycling, Gastronomy, Travel, Youth Sports Coach, Golf
Timeline
Vice President of Product - Business Transformation
AVIS BUDGET GROUP
01.2023 - 01.2024
Vice President of Product/ Product Operations
FLEXCAR LLC (Avis Subsidiary)
01.2022 - 01.2023
Director of Product
FLEXCAR LLC (Avis Subsidiary)
01.2021 - 01.2022
Director of Product Management – Contact Center and Conversational Experience
LOWE’S HOME IMPROVEMENT
01.2019 - 01.2021
Sr. Manager of Product Management – Digital Post-Purchase Experience and Communications
LOWE’S HOME IMPROVEMENT
01.2018 - 01.2018
Senior Product Marketing Manager – Emerging Devices
AMAZON
01.2018 - 01.2018
Senior Product Manager – Alexa Smart Home
AMAZON
01.2017 - 01.2018
Senior Product Manager – Marketplace
AMAZON
01.2016 - 01.2017
Program Manager
NEWELL-RUBBERMAID
01.2013 - 01.2014
Project - Product Development Engineer
NEWELL-RUBBERMAID
01.2010 - 01.2012
MBA -
University of Texas At Austin
Bachelor of Science - Engineering
University of Massachusetts, Lowell
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