Ryan Fleming
Cincinnati,Ohio
Summary
Client experience and customer success professional with a strong background in relationship management, lifecycle support, and revenue protection. Proven ability to manage high volumes of clients while maintaining exceptional satisfaction, proactively resolving issues, and coordinating cross-functionally to ensure seamless project delivery. Known for improving the customer journey, strengthening retention, and driving referral growth.
Overview
4
4
years of professional experience
Work History
Client Experience Manager
Fischer Homes, L.L.C.
Dayton, OH
01.2025 - Current
- Launch a centralized client experience model managing 90+ active clients, enabling Sales Counselors to focus on new revenue generation.
- Guide clients through complex homebuilding lifecycles while maintaining 100% customer satisfaction.
- Coordinate 200+ home closings annually, partnering with construction, sales, and financing teams to ensure seamless transactions.
- Resolve complex client issues to prevent cancellations and protect millions in contracted home sales revenue.
Sales Counselor
Fischer Homes, L.L.C.
Dayton, OH
10.2023 - 01.2025
- Promoted from Sales Associate to Sales Counselor in 4 months due to strong sales performance.
- Generated $13M+ in company revenue through consultative home sales and relationship development.
- Produced $1.1M in revenue during as a Sales Associate.
- Guided buyers through loan approvals and helped structure strategic financial plans for home purchases based on financial profiles.
- Managed quality checks and team coordination contributing to the Fischer Homes QC Award for best community and office appearance.
Sales Associate
Fischer Homes, L.L.C.
Dayton, OH
06.2023 - 09.2023
- Generated $1.1M in revenue and earned promotion to Sales Counselor within four months.
Multi-Dweller Unit Sales Specialist & Brand Activation
Altafiber
Cincinnati, OH
01.2022 - 03.2023
- Achieved 500+ sales within four months through community outreach and event-based marketing.
- Organized networking events and connected residential and commercial clients with sales teams to generate future business opportunities.
Education
MBA -
Xavier University
Cincinnati, OH10-2027
Bachelor of Science - Business Administration, Marketing
University of Dayton
OH05-2023
High School Diploma -
St. Xavier High School
Cincinnati05-2019
Skills
- Data-Driven Decision Making
- Client Retention
- Customer Experience Strategy
- Sales Support
- CRM & Customer Data Analysis
- Cross-Functional Collaboration
Timeline
Client Experience Manager
Fischer Homes, L.L.C.
01.2025 - Current
Sales Counselor
Fischer Homes, L.L.C.
10.2023 - 01.2025
Sales Associate
Fischer Homes, L.L.C.
06.2023 - 09.2023
Multi-Dweller Unit Sales Specialist & Brand Activation
Altafiber
01.2022 - 03.2023
MBA -
Xavier University
Bachelor of Science - Business Administration, Marketing
University of Dayton
High School Diploma -
St. Xavier High School