Ryan Guay
Virginia Beach,VA
Summary
Results-driven professional with over four years in customer-facing roles. Proven ability to train new staff, optimize service schedules, and implement process improvements. Focused on enhancing customer satisfaction while ensuring safety and compliance in operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Garage Attendant
Gold Key | PHR
07.2020 - Current
- Managed vehicle service schedules to optimize workflow and reduce wait times.
- Inspected vehicles for maintenance needs, ensuring compliance with safety standards.
- Coordinated with repair teams to facilitate timely service delivery and customer satisfaction.
- Trained new staff on operational procedures and safety protocols for garage operations.
- Implemented process improvements that enhanced efficiency in vehicle servicing tasks.
- Monitored inventory levels of supplies and equipment, ensuring readiness for daily operations.
- Met incoming cars, greeted vehicle occupants and gave directions to parking locations as necessary.
Front Desk Receptionist
Hilton Garden Inn Hotel
06.2018 - 07.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Trained new staff on hotel policies and customer service best practices.
- Oversaw daily inventory of lobby supplies, maintaining optimal stock levels.
- Implemented streamlined procedures for handling guest inquiries and complaints.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized and maintained files and records to ensure up-to-date documentation.
- Utilized PMS (Property Management System) for accurate reservation management and billing tasks.
- Developed training materials to improve front desk workflow and efficiency standards.
Education
Some College (No Degree) - Coding
Tidewater Community College
Norfolk, VAHigh School Diploma -
Green Run High School
Virginia Beach, VA06-2015
Skills
- Safety awareness
- Vehicle inspection
- Driving proficiency
- Safety practices
- Report writing
- Remote service
- Troubleshooting problems
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Valid Driver's license
- Cash handling
- Analytical thinking
- Team leadership
Certification
Security+
Network+
CompTIA A+
CySA+
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Garage Attendant
Gold Key | PHR
07.2020 - Current
Front Desk Receptionist
Hilton Garden Inn Hotel
06.2018 - 07.2020
Some College (No Degree) - Coding
Tidewater Community College
High School Diploma -
Green Run High School