Ryan Glasener
Denver,CO
Summary
Innovative Director of Operations with 20 years of experience driving company growth and revenue. Skilled at mitigating risk and assessing operations to streamline processes. Well-versed in business planning, forecasting and budgeting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
Dave's Hot Chicken
2021.06 - Current
- Achieved the largest market year-over-year sales increase in the Dave's Hot Chicken System
- Stores average 95% corporate inspection rate
- Developed training manuals and development plans for all levels of Management
- Top three Franchise in Growth, COS, Labor, and inspection scores
- Developed local marketing plans and managed multiple third-party accounts
- Evaluated staff performance, provided feedback, and conducted annual performance reviews
- Negotiated contracts with vendors and suppliers to secure favorable terms for the organization
- Oversaw daily operations, ensuring timely completion of tasks and projects.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
District Sales and Operations Manager
Guardian Storage
2019.12 - 2021.06
- Managed Sales, facilities, and P&Ls for twelve high-end storage facilities throughout Colorado
- Facilitated four storage purchases completing staffing, remodeling projects, and due diligence reports
- Held monthly sales meetings to increase sales techniques
- Decreased collections in the market by 3% year over year
- Completed monthly audits
- Prepared team schedules focusing on maintaining optimal employee coverage for business needs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Director of Operations
Fuzzy's Taco Shop
2017.03 - 2019.12
- Grew market from 5 to 17 stores
- Oversaw three markets including Denver, Northern Colorado, and Southern Colorado
- Designed and implemented the company MIT training program
- Developed Area Managers and General Managers for all three markets
- Improved food quality, prep systems, and bar menu to create a consistent product at all locations
- Implemented a campaign to increase positive reviews by half a star on Google
- Held the highest corporate inspection score average in the system
- Worked with College sports organizations, businesses, and schools on marketing projects and sponsorships.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
District Manager
Pizza Hut/RMC
2005.01 - 2017.03
- Successfully managed 9 restaurants between three states for Franchise
- The market had held a top five Enclosure score in the system at 98%
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Developed multiple top-level GMs and area managers for the company
- Consistently ran under 100% turnover
- A brand top performer in customer surveys
- Company leader in speed matrix indicators
- Won multiple awards for upselling, profits increase, and people development
- Achieved Multiple sales records and multiple yearly profit records.
Education
Associate of Arts - Business and Psychology
Aims Community College
Loveland, COBusiness classes -
University of Northern Colorado
Greeley, COSkills
- Risk Mitigation
- Process Improvement
- Strategic Planning
- Operations Oversight
- Team Leadership
- Financial Reporting
- Operational Efficiency
- Time Management
- Budget Management
- Change Management
- Strategic planning and execution
- Business Management
- Process Improvements
- Quality Assurance
- Cost Control
- Leadership training
- Operations Management
- Teamwork and Collaboration
- Staff training/development
- Staff Management
- Employee Development
Certification
- John Maxwell leadership program
- Serve safe Proctor
Timeline
Director of Operations
Dave's Hot Chicken
2021.06 - Current
District Sales and Operations Manager
Guardian Storage
2019.12 - 2021.06
Director of Operations
Fuzzy's Taco Shop
2017.03 - 2019.12
District Manager
Pizza Hut/RMC
2005.01 - 2017.03
Associate of Arts - Business and Psychology
Aims Community College
Business classes -
University of Northern Colorado
- John Maxwell leadership program
- Serve safe Proctor
Similar Profiles
Betzaida RamosBetzaida Ramos
Crew Member at Dave's Hot ChickenCrew Member at Dave's Hot Chicken
Benjamin Tinoco JrBenjamin Tinoco Jr
Shift Leader at Dave's Hot ChickenShift Leader at Dave's Hot Chicken
Emilie FazzinoEmilie Fazzino
Shift Leader at Dave's Hot ChickenShift Leader at Dave's Hot Chicken