Ryan Glasener
Denver,CO
Summary
Innovative Director of Operations with 20 years of experience driving company growth and revenue. Skilled at mitigating risk and assessing operations to streamline processes. Well-versed in business planning, forecasting and budgeting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
Dave's Hot Chicken
06.2021 - Current
- Achieved the largest market year-over-year sales increase in the Dave's Hot Chicken System
- Stores average 95% corporate inspection rate
- Developed training manuals and development plans for all levels of Management
- Top three Franchise in Growth, COS, Labor, and inspection scores
- Developed local marketing plans and managed multiple third-party accounts
- Evaluated staff performance, provided feedback, and conducted annual performance reviews
- Negotiated contracts with vendors and suppliers to secure favorable terms for the organization
- Oversaw daily operations, ensuring timely completion of tasks and projects.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
District Sales and Operations Manager
Guardian Storage
12.2019 - 06.2021
- Managed Sales, facilities, and P&Ls for twelve high-end storage facilities throughout Colorado
- Facilitated four storage purchases completing staffing, remodeling projects, and due diligence reports
- Held monthly sales meetings to increase sales techniques
- Decreased collections in the market by 3% year over year
- Completed monthly audits
- Prepared team schedules focusing on maintaining optimal employee coverage for business needs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Director of Operations
Fuzzy's Taco Shop
03.2017 - 12.2019
- Grew market from 5 to 17 stores
- Oversaw three markets including Denver, Northern Colorado, and Southern Colorado
- Designed and implemented the company MIT training program
- Developed Area Managers and General Managers for all three markets
- Improved food quality, prep systems, and bar menu to create a consistent product at all locations
- Implemented a campaign to increase positive reviews by half a star on Google
- Held the highest corporate inspection score average in the system
- Worked with College sports organizations, businesses, and schools on marketing projects and sponsorships.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
District Manager
Pizza Hut/RMC
01.2005 - 03.2017
- Successfully managed 9 restaurants between three states for Franchise
- The market had held a top five Enclosure score in the system at 98%
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Developed multiple top-level GMs and area managers for the company
- Consistently ran under 100% turnover
- A brand top performer in customer surveys
- Company leader in speed matrix indicators
- Won multiple awards for upselling, profits increase, and people development
- Achieved Multiple sales records and multiple yearly profit records.
Education
Associate of Arts - Business and Psychology
Aims Community College
Loveland, COBusiness classes -
University of Northern Colorado
Greeley, COSkills
- Risk Mitigation
- Process Improvement
- Strategic Planning
- Operations Oversight
- Team Leadership
- Financial Reporting
- Operational Efficiency
- Time Management
- Budget Management
- Change Management
- Strategic planning and execution
- Business Management
- Process Improvements
- Quality Assurance
- Cost Control
- Leadership training
- Operations Management
- Teamwork and Collaboration
- Staff training/development
- Staff Management
- Employee Development
Certification
- John Maxwell leadership program
- Serve safe Proctor
Timeline
Director of Operations
Dave's Hot Chicken
06.2021 - Current
District Sales and Operations Manager
Guardian Storage
12.2019 - 06.2021
Director of Operations
Fuzzy's Taco Shop
03.2017 - 12.2019
District Manager
Pizza Hut/RMC
01.2005 - 03.2017
Associate of Arts - Business and Psychology
Aims Community College
Business classes -
University of Northern Colorado
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