I presently day trade in the stock market and write fiction.
Ryan Glaser
Family Service Counselor
Chicago,IL
Summary
Versatile professional with a proven track record in property management, stock market trading, copywriting, customer service and sales demonstrating exceptional communication skills and work ethic.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Family Service Counselor
Dignity Memorial
2023.08 - Current
- Provide advice and assist bereaved families helping them make burial arrangements for their loved ones.
- Sell cemetery property, granite markers and merchandise on a commissions based quota.
- Plan cemetery service costs on a pre-need basis, implementing contracts and working with families on financial arrangements.
- Documented data and completed accurate updates to case records.
Day Trader
Self-Employed
2018.01 - 2023.08
- Created and implemented strategic trading approaches.
- Compiled and analyzed data to determine approaches to improve trading and performance.
- Conducted research and handled issues using multiple systems and resources.
- Collaborated with analysts and coverage traders to distribute relevant market information.
Co-owner, Property Manager
Third Key Management
2007.07 - 2017.12
- Managed day-to-day business operations.
- Monitored timely receipt and reconciliation of rent collections in accordance with resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Performed statistical analyses to gather data for operational and forecast needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Advertising Copywriter
R.H. Donnelley
2005.05 - 2008.07
- Wrote advertising copy for print and online content, adhering to employers' overarching brand identity and personality.
- Improved search result rankings with targeted SEO strategy.
- Reviewed and edited final copy for accuracy and to correct grammatical errors.
- Provided editorial guidance to facilitate delivery of top-quality content.
- Produced original, creative content for promotional advertisements and marketing materials.
Customer Service Representative
Humana Insurance
2003.05 - 2004.08
- Assisted call-in customers with questions about their insurance policy.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Compiled, abstracted and coded patient data using classification manuals and standard systems.
Education
Bachelor of Arts - English
Loyola University of Chicago
Chicago, Illinois 2000.01 - 2003.05
Skills
Property management
Interests
Timeline
Family Service Counselor
Dignity Memorial
2023.08 - Current
Day Trader
Self-Employed
2018.01 - 2023.08
Co-owner, Property Manager
Third Key Management
2007.07 - 2017.12
Advertising Copywriter
R.H. Donnelley
2005.05 - 2008.07
Customer Service Representative
Humana Insurance
2003.05 - 2004.08
Bachelor of Arts - English
Loyola University of Chicago
2000.01 - 2003.05
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