Ryan Golembeck
Aurora,IL
Summary
Self-motivated Client Delivery Manager experienced in building client relationships, managing projects, and training successful teams. Committed to service delivery initiatives and creating agile management methods. Strong leader devoted to positive change.
Overview
2
2
years of professional experience
Work History
Client Delivery Manager
ALINED Consulting Group, LLC
Chicago, IL
12.2022 - Current
- Helped facilitate the delivery of IT services and consulting projects.
- Developed and maintained client relationships to ensure satisfaction with services provided.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Maintained an up-to-date knowledge base of all products, services, policies and procedures related to customer service.
- Identified opportunities for process improvements within the client delivery system.
- Assisted in developing training programs for new team members regarding client service standards.
Technical Recruiter
ALINED Consulting Group, LLC.
Chicago, IL
02.2022 - 12.2022
- Maintained an organized database of applicants using applicant tracking systems.
- Created job postings that accurately described the roles and responsibilities of each position being filled.
- Provided guidance to internal teams regarding talent acquisition best practices and strategies.
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
- Developed and maintained relationships with hiring managers to understand their needs, preferences, and expectations.
Education
Bachelor of Science - Consumer Economics And Finance
University of Illinois At Urbana-Champaign
Champaign, IL12-2021
Skills
- Client Relationship Building
- Delivery Management
- Customer Relationship Management (CRM)
- IT Talent Acquisition
- Service Delivery
- Requirements Gathering
- Project Management
- Employee hiring and training
- Project Documentation
- Coordination and collaboration
Affiliations
- Men's Volleyball - University of Illinois at Urbana-Champaign
Timeline
Client Delivery Manager
ALINED Consulting Group, LLC
12.2022 - Current
Technical Recruiter
ALINED Consulting Group, LLC.
02.2022 - 12.2022
Bachelor of Science - Consumer Economics And Finance
University of Illinois At Urbana-Champaign