Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Graham

Jefferson Hills,PA

Summary

Soon-to-be cybersecurity graduate and IT Help Desk Technician with 2 years of experience. I've gained a variety of skills in work and my education. As a help desk technician, I've gained experience with Active Directory, learned troubleshooting skills, and learned to communicate with IT professionals and system users. I was also responsible for the maintenance and inventory of devices and computers. In my education, I have learned to program in java and python, run SQL queries and manage databases. In addition, I've learned extensively about computer networks, network infrastructures, governance, security, and the procedures required to maintain a network.

Overview

6
6
years of professional experience

Work History

IT Help Desk Technician

Robert Morris University
Moon, PA
05.2022 - Current
  • Used Windows Active Directory to add and manage user accounts and devices on the university domain.
  • Experience imaging and deploying Windows and Mac computers.
  • Managed and maintained inventory of devices.
  • Mobile device management using Jamf.
  • Used Cisco Identity Services Engine (ISE) to view and troubleshoot network connection complications.
  • Communicated with users and conducted research to troubleshoot and resolve IT issues.
  • Assisted users with troubleshooting computer issues via remote desktop sessions.

Installer

Jumpy Company
Pittsburgh, PA
06.2018 - 08.2021
  • Delivered and installed bounce houses and other party equipment like tents, tables, and chairs. Also responsible for takedown and return of equipment.
  • I was responsible for communication with customers to plan deliveries and pickups.
  • As a teenager, this job taught me how to think on my feet and respond quickly to unexpected situations.

Education

Bachelor of Science - Cybersecurity

Robert Morris University
Coraopolis, PA
05-2024

Skills

  • Incident Reporting
  • Communication with IT professionals
  • Communication with System Users
  • Windows Active Directory
  • Windows Operating System
  • Mac Operating System
  • Comfortability with Linux
  • Basic Network Scanning and Enumeration with Kali Linux
  • Java Programming
  • Python Programming
  • SQL Querying
  • Virtualization
  • General Troubleshooting

Timeline

IT Help Desk Technician

Robert Morris University
05.2022 - Current

Installer

Jumpy Company
06.2018 - 08.2021

Bachelor of Science - Cybersecurity

Robert Morris University
Ryan Graham