Ryan Granger
Orange,TX
Summary
Driven professional with a proven track record in customer service and inventory management, notably at Walmart. Excelled in enhancing customer satisfaction through meticulous order accuracy and effective relationship building. Demonstrated expertise in e-commerce and product selection, alongside a strong foundation in planning and organization. Achieved significant improvements in operational efficiency and customer loyalty through innovative strategies and a patient, empathetic approach.
Overview
10
10
years of professional experience
Work History
Online Personal Shopper
Walmart
Orange, TX
07.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Lead Sales Associate
Big Lots
Orange, TX
06.2021 - 07.2023
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Deli Associate
Walmart
Silsbee, TX
05.2019 - 06.2021
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Kitchen Manager
Sonic
Orange, TX
04.2014 - 07.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Education
Diploma - NA
Deweyville
Deweyville, TX05.2014
Skills
Patience and Empathy
Customer service expertise
Sales experience
Product picking
Brand Awareness
Route Planning
E-commerce understanding
Customer Service
Prioritizing Orders
Online Order Processing
Heavy Lifting
Customer Relations
Flexible Schedule
Relationship Building
Sales expertise
Planning and Organization
Online ordering familiarity
Merchandise Selection
Purchase Recommendations
Fashion trends
Creative Thinking
Valid Driver's License
Clean Driving Record
Inventory Management
Timeline
Online Personal Shopper
Walmart
07.2023 - Current
Lead Sales Associate
Big Lots
06.2021 - 07.2023
Deli Associate
Walmart
05.2019 - 06.2021
Kitchen Manager
Sonic
04.2014 - 07.2019
Diploma - NA
Deweyville