Ryan Greenage
Toledo,OH
Summary
Diligent Associate at Amazon with strong background in customer service. Proven ability to handle diverse customer inquiries and resolve issues efficiently. Demonstrated skills in communication and problem-solving.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Associate Customer Service Representative
Amazon
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to a positive work environment by supporting colleagues during peak periods or absences as needed.
- Participated in cross-functional teams to improve processes and drive organizational growth initiatives.
- Collaborated with team members to develop strategies for continuous improvement in service delivery.
- Ensured compliance with company guidelines regarding data confidentiality when handling sensitive client information during communications or transaction processing purposes.
Tire Technician/Customer Service Cashier
TireMaxx
09.2021 - 04.2023
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Improved customer satisfaction by providing timely and accurate tire services.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Achieved high levels of customer trust, offering detailed explanations of maintenance procedures and recommendations.
Tire and Lube Technician/ Customer Service
Speedco
10.2020 - 09.2021
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Collaborated with team members to streamline processes, resulting in reduced wait times for customers.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
Education
Bachelor of Arts - Workplace Leadership
Tiffin University
Tiffin, OHAssociate of Applied Science - Computer And Information Sciences
ITT Technical Institute
Maumee, OH06-2013
Skills
- Microsoft Excel
- Call center experience
- Documentation
- Scheduling
- Warehousing functions
- Support case resolution
Timeline
Associate Customer Service Representative
Amazon
06.2023 - Current
Tire Technician/Customer Service Cashier
TireMaxx
09.2021 - 04.2023
Tire and Lube Technician/ Customer Service
Speedco
10.2020 - 09.2021
Bachelor of Arts - Workplace Leadership
Tiffin University
Associate of Applied Science - Computer And Information Sciences
ITT Technical Institute
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