Ryan Griffin

• Serve as trusted advisor to a portfolio of enterprise clients generating $18M+ annual revenue, focusing on long-term relationship health and alignment with strategic objectives.
• Partner with client stakeholders to identify business challenges and deliver tailored solutions, ensuring adoption and measurable impact.
• Lead client activations, onboarding webinars, and executive presentations to drive engagement and educate customer teams.
• Proactively resolve issues and champion customer needs, achieving a 98% Customer Satisfaction (CSAT) score.
• Achieve an average of 120% over sales targets, consistently surpassing quota in every quarter from 2022 to 2025.
• Mentor and train new team members to strengthen client-facing capabilities across the organization.
• Collaborate with the marketing team to support the seamless rollout of client resources for specific product offerings and campaigns

• Managed full customer lifecycle, from initial engagement through expansion and retention, generating over $11M annual revenue while maintaining client satisfaction.
• Revived and re-engaged lapsed enterprise accounts to active partnerships, creating ongoing recurring revenue streams.
• Delivered tailored client trainings and product demonstrations, strengthening adoption and long-term value.
• Partnered with internal teams (legal, revenue management, marketing) to ensure seamless customer experience.

• Oversaw client account management and a sales team responsible for $5M+ annual revenue.
• Increased client event satisfaction scores from 67% to 93% within six months by implementing new service standards and proactive account management practices.
• Built long-range client relationship pipelines and multi-year account strategies to ensure repeat business.
• Developed internal account management best practices and CRM strategies to improve client engagement and retention.

• Managed $3M+ annual portfolio of corporate and hospitality clients.
• Delivered high-impact client presentations and simplified technical information to drive adoption of event solutions.
• Trained and mentored Sales Coordinators for successful promotion into client-facing roles.

Supported multiple account managers with client discovery, pipeline management, and event execution.