Tracy McDaniel
Tuscaloosa,AL
Summary
Customer Success and Account Management professional with 15+ years of experience driving revenue growth, managing renewals, and strengthening long-term client relationships. Proven success in reducing churn, negotiating complex contracts, and delivering accurate forecasts. Skilled at collaborating with cross-functional teams—Sales, Finance, Legal, and Operations—to resolve customer issues and optimize outcomes. Experienced Salesforce CRM user with strong analytical and communication skills, adept at building consensus and guiding customers to successful outcomes.
Overview
30
30
years of professional experience
Work History
Enterprise Account Executive
Uber
03.2022 - Current
- Manage enterprise-level accounts, building strategic partnerships that expand adoption and revenue.
- Lead contract negotiations with C-level stakeholders, ensuring favorable terms while strengthening retention and customer satisfaction.
- Provide forecasting on account renewals and expansion opportunities, tracking risk through Salesforce CRM reporting.
- Collaborate with operations, marketing, and finance to resolve customer issues and streamline service delivery.
Inside Sales Representative (Remote)
Angi
09.2021 - 08.2022
- Secured contracts with service providers through consultative sales, overcoming objections and reducing attrition.
- Guided customers through onboarding to ensure successful adoption and long-term satisfaction.
- Maintained pipeline forecasting and contract documentation with a focus on accuracy and risk management.
Outside Sales Representative
GOBOX LLC
08.2019 - 12.2021
- Owned renewals and expansion for a commercial account portfolio, ensuring customer satisfaction and retention.
- Conducted detailed account analysis to identify risks, proactively addressing service concerns to prevent churn.
- Utilized CRM tools to maintain accurate customer records, sales forecasts, and renewal activity tracking.
- Partnered cross-functionally with operations and marketing teams to deliver seamless customer experiences.
Director of Sales
Residence Inn by Marriott
01.2019 - 07.2019
- Developed and executed strategic sales and account plans to drive revenue growth.
- Negotiated contracts with corporate clients, ensuring mutually beneficial terms and long-term partnerships.
- Forecasted revenue performance and delivered reports to leadership with transparency.
Territory Account Manager
Advanced Disposal
10.2012 - 08.2014
- Managed a portfolio of commercial accounts, with responsibility for renewals, expansions, and risk mitigation.
- Negotiated service contracts and pricing agreements, consistently exceeding retention and revenue goals.
- Collaborated with operations and finance to ensure seamless service delivery.
Division Manager
Waste Recycling, Inc.
08.1995 - 07.2011
- Oversaw recycling operations and managed renewals with industrial customers.
- Negotiated contracts and service agreements, ensuring retention and profitability.
- Supervised a 15-member team while managing financial performance, reporting, and compliance.
- (Earlier roles available upon request)
Education
Associate of Applied Science - Business Administration & Management
Shelton State Community College
Tuscaloosa, AL08.1991
Skills
- Customer Success & Retention
- Renewals Management & Forecasting
- Contract Negotiation
- Cross-Functional Collaboration (Sales, Finance, Legal, Ops)
- Salesforce CRM & Reporting
- Risk Identification & Resolution
- Strategic Account Management
Timeline
Enterprise Account Executive
Uber
03.2022 - Current
Inside Sales Representative (Remote)
Angi
09.2021 - 08.2022
Outside Sales Representative
GOBOX LLC
08.2019 - 12.2021
Director of Sales
Residence Inn by Marriott
01.2019 - 07.2019
Territory Account Manager
Advanced Disposal
10.2012 - 08.2014
Division Manager
Waste Recycling, Inc.
08.1995 - 07.2011
Associate of Applied Science - Business Administration & Management
Shelton State Community College
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