Ryan Guedry
Denver,CO
Summary
Results driven Software as a Service professional with over 6 years of experience in software implementation, customer success and account management. A natural leader that possesses strong communication skills and the unique ability to build lasting relationships.
Overview
7
7
years of professional experience
Work History
Senior Implementation Specialist
05.2022 - 04.2023
- Oversaw the implementation process of the Cin7 Omni inventory management system from inception to completion
- Developed trusted customer relationships through professional, reliable and authentic interactions
- Presented strategic workflows to business owners, partners and their staff to best utilize the Cin7 Omni software and receive the maximum return on their investment
- Worked directly with ecommerce platforms, accounting software’s, marketplaces and various 3rd party logistics to ensure proper payment, stock movement, shipping and fulfillment of orders
- Set up and customized Point of Sale portals, B2B wholesale websites and warehouse management systems for clients
- Wrote and updated technical documentation for the Cin7 Omni self-help knowledgebase
- Provided support and guidance to customers for resolutions of technical issues encountered during the implementation and onboarding process, taking pride in an expedited response to inquires
- Created scoping documents and plans to ensure product delivery and solution integration happened in a timely fashion
- Cin7 Omni point of contact, product knowledge expert and account manager for a portfolio of 20 different retail and wholesale businesses
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders
Benefits Producer
Higginbotham Insurance
04.2021 - 04.2022
- Worked directly with BlueCross Blueshield, United Healthcare, and Cigna Health to put together the best plan for both employers and employees
- Oversaw and managed 20 accounts to ensure every customer/client was successfully enrolled and satisfied with their current plans
- Managed data to ensure that proper completion of all applications for submission to carriers
- Assisted prospects and current members with enrolling in group and individual medical plans
- Delivered comprehensive service presentations and maintained communication with existing account holders to ensure business retention and revenue growth
- Followed up with insured individuals regarding premium and deductible payments
- Sold and promoted Higginbotham lines of insurance, focusing on health insurance and property and casualty insurance
Senior Implementation Specialist
Dealer-FX
08.2016 - 03.2021
- Oversaw and lead the implementation process of the Dealer-FX Service Lane Technology software from inception to completion
- Presented strategic and cultural changes to the Dealer Principle, Fixed Operations Director, General Manager and Service Manager to ensure that everyone was fully understanding of our end goals
- Managed and mentored all newly hired implementation specialist by showing them the correct processes and emphasizing the companies values
- Dealer-FX point of contact, product knowledge expert and account manager for a portfolio of 40 dealerships
- Ensured each dealership was maximizing their return on investment by having weekly follow ups, phone calls and emails
- Created and implemented troubleshooting documentation to help dealerships overcome learning curves and technical issues
- Worked directly with the engineering and support team to ensure the dealerships technical issues were being handled in a timely matter
Education
BS - Kinesiology & Sports Business
University of Texas A&M - Kingsville
Kingsville, TX2015
Skills
- Software as a Service
- Software Implementation
- Customer Success
- Business Development
- Project Management
- Product Management
- Account Management
- Salesforce
- Sugar
- Slack
- Microsoft 365
Timeline
Senior Implementation Specialist
05.2022 - 04.2023
Benefits Producer
Higginbotham Insurance
04.2021 - 04.2022
Senior Implementation Specialist
Dealer-FX
08.2016 - 03.2021
BS - Kinesiology & Sports Business
University of Texas A&M - Kingsville