Joseph Attard
St. Albans,WV
Summary
Accomplished Senior Implementation Specialist and Systems Trainer with a proven track record at Tabula Rasa Healthcare/ANewHealth, enhancing client satisfaction through expert project management and implementation support, as well as comprehensive training efforts and curriculum development. Skilled in software implementation and cross-functional team coordination, training and adult learning, and problem solving, I excel in driving projects to completion with superior communication, expert training skills, and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Senior Implementation Specialist
Tabula Rasa Healthcare/ANewHealth/Collabrios
04.2021 - Current
- Lead the implementation and/or migration process for PrimeSuite and PACElogic EHR systems and AlayaCare Homecare software.
- Developed curriculum and trained these solutions, customizing learning content based on client needs and specifications.
- Provided support post go-live support for these and over 80 previously existing clients utilizing this software for PACE (Program of All-Inclusive Care for the Elderly) organizations nationwide.
- Leveraged industry expertise to anticipate potential challenges in the implementation and training process, proactively addressing concerns before they escalated into larger issues.
- Enhanced client satisfaction with timely project delivery through diligent task management and effective communication.
- Led change management initiatives, facilitating smooth transitions for clients as they adopted new systems or technologies.
- Spearheaded cross-functional teams, ensuring seamless integration of project deliverables across various departments.
EHR Systems Trainer
Tabula Rasa Healthcare
04.2021 - Current
- Collaborated with management to align training initiatives with broader organizational goals and objectives, ensuring a cohesive approach to systems education.
- Developed customized training materials tailored to specific department needs, ensuring optimal systems utilization across the board.
- Contributed to change management efforts by effectively communicating new system features or modifications during rollouts or upgrades.
- Maintained accurate records of all training sessions conducted and use of a Learning Management System, tracking employee progress over time to ensure consistent growth in skills.
- Assisted in data migration from an organization's old EHR system to PrimeSuite and PACElogic, providing mapping of data and system configurations.
- Subject Matter Expert for the partnered homecare solution, AlayaCare, overseeing implementation and training for 8 new organizations and support for those that existed previously.
EHR Helpdesk Support Analyst
Central Ohio Primary Care
01.2020 - 04.2021
- Improved customer satisfaction in a network of 97 medical offices across Ohio by promptly addressing and resolving support issues, working directly with staff of all levels.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Trained new support analysts and staff of these offices on processes and eClinicalWorks EMR, contributing to the overall growth and success of the team.
- Oversaw data migration of new offices joining the network, providing data mapping and quality control.
Provider Verification Outreach Specialist
UnitedHealthcare
12.2018 - 01.2020
- Direct outreach to medical offices nationwide to verify demographics information for United Healthcare provider directories.
- Provided side by side support for new hires during and post training
- Updated, added or removed information across multiple platforms for different plans and being held to strict and detailed guidelines.
- Maintained my own workflow and managed my own day, meeting monthly standards of statistics and keeping up with new policies and procedures according to specific state law, campaign regulations and priority.
IT Support Systems Analyst
Kaiser Permanente
06.2016 - 10.2018
- Supported pharmacy users on the National Pharmacy Help Desk, covering a variety of programs including ePIMS, POS, Intellicab, Kirby Lester, Ascend, eCIMS and prescriber systems (GUI, Health Market Science, etc).
- Answered pharmacy hardware and software related questions and help desk tickets regarding these programs, resolving issues and/or forwarding help desk tickets to the correct team to triage user issues at the pharmacy or medical office level. Speaking directly with all members of pharmacy and physician staff.
- Served as a Subject Matter Expert for the eCIMS application, the NPHD sharepoint, Prescriber support, Intellicab support, and liaison for the Diablo Pharmacy Service Area.
- Kept up to date with new programs, iterations and procedures for all service areas of Kaiser pharmacy, learning new programs quickly and actively supporting these programs and devices upon go-live.
Post Go-Live Support/Process Improvement Specialist
Modis
05.2014 - 05.2016
- Supporting the launch of new pharmacy software into Kaiser Permanente pharmacies nationwide, overseeing pharmacists and technicians to ensure proper use and integration of new programs and practice.
- Implemented changes and enhancements in workflow to best match new software and practices within the pharmacy setting, taking advantage of each staff member’s individual abilities.
- Reported workflow and production of all pharmacy staff to national leadership.
- Trained new support staff on the systems and practice of Kaiser Permanente pharmacy
- Provided support when needed as a pharmacy technician, entering and filling prescriptions in a retail setting.
- Learned and adapted new skills and workflows on the fly for multiple service areas in a short time, covering different laws and system preferences for each new location.
Education
Visual Communication
Sinclair Community College
Dayton, OHSkills
- Software implementation
- Implementation and go-live software support
- Project scheduling
- User acceptance testing
- Cross-functional team coordination
- Issue resolution
- Project management
- Project planning
- Virtual training
- E-learning development
- Train-the-trainer
- Software knowledge
- Multimedia tools
- Expert communication
- Facilitation techniques
Timeline
Senior Implementation Specialist
Tabula Rasa Healthcare/ANewHealth/Collabrios
04.2021 - Current
EHR Systems Trainer
Tabula Rasa Healthcare
04.2021 - Current
EHR Helpdesk Support Analyst
Central Ohio Primary Care
01.2020 - 04.2021
Provider Verification Outreach Specialist
UnitedHealthcare
12.2018 - 01.2020
IT Support Systems Analyst
Kaiser Permanente
06.2016 - 10.2018
Post Go-Live Support/Process Improvement Specialist
Modis
05.2014 - 05.2016
Visual Communication
Sinclair Community College
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