Ryan Guillen
Union,NJ
Summary
Dedicated professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and well ordered workspace. Safety-conscious with the ability to adapt to different environments.
Overview
1
1
year of professional experience
Work History
Helpdesk/Desktop Support Technician
Kean I.T.
Union, New Jersey
10.2023 - Current
- Installed and configured hardware such as printers, scanners, monitors, docking stations, keyboards and mice.
- Provided technical support to users regarding hardware, software and network related issues.
- Troubleshot computer systems to identify and resolve operating system and application problems.
- Assisted with the installation of new computers, peripherals and other IT-related equipment.
- Created detailed documentation of all tasks performed on user's computers.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Oversaw daily performance of computer systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
Bachelor of Science - Computer Science
Kean University
Union, NJ05-2026
High School Diploma -
Roselle Catholic High School
Roselle, NJ06-2022
Skills
- Technical Support
- Device configuration
- Remote Support
- Hardware troubleshooting
- Application support
- Software Installation
- Hardware diagnostics
- System Configuration
Languages
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
- Consistent Dean's List Student
References
References available upon request.
Timeline
Helpdesk/Desktop Support Technician
Kean I.T.
10.2023 - Current
Bachelor of Science - Computer Science
Kean University
High School Diploma -
Roselle Catholic High School
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