Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Michael Luce

Union Grove,WI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of post-secondary education
1
1
year of professional experience

Work History

Helpdesk/Desktop Support

M3TM
Milwaukee, Wisconsin
06.2024 - 08.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed customer needs swiftly to provide timely solutions.
  • Executed daily duties with precision and attention to detail.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Left role positively on August 1st after showcasing consistent strong performance.

Helpdesk/Desktop Support

M3TM
Milwaukee, WI
05.2023 - 11.2023
  • Collaborated with IT teams to troubleshoot complex technical issues, ensuring timely resolutions.
  • Trained users in the use of new software applications, providing one-on-one instruction.
  • Demonstrated excellent customer service skills while resolving customer inquiries in a timely manner.
  • Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Configured and installed computer systems, peripherals, and software for end users.
  • Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
  • Troubleshot network connectivity issues on Windows OS platforms.
  • Performed regular maintenance tasks on computers including patching operating systems with latest security updates.
  • Installed antivirus software on workstations according to company policies.
  • Managed inventory records of IT assets, ensuring accurate tracking of desktops, laptops, and printers.
  • Developed user documentation for various applications and processes used by customers.
  • Researched and analyzed options for problem resolution using troubleshooting databases and internet searches.
  • Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.
  • Worked closely with other IT teams to troubleshoot difficult technical issues.

Education

Associates of Science - Liberal Arts -

Gateway Technical College
Racine, WI
06.2023 - 04.2026

Skills

  • Technical support
  • Network troubleshooting
  • Windows administration
  • Hardware installation
  • Software installation
  • Customer service
  • Friendly, positive attitude
  • Customer relations
  • Windows troubleshooting
  • Network diagnostics
  • System installation
  • User training
  • Relationship building

Personal Information

Availability: Available to work around full-time college schedule.

Timeline

Helpdesk/Desktop Support

M3TM
06.2024 - 08.2024

Associates of Science - Liberal Arts -

Gateway Technical College
06.2023 - 04.2026

Helpdesk/Desktop Support

M3TM
05.2023 - 11.2023

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Michael Luce