Ryan Hajdas
Port St. Lucie
Summary
Dynamic General Manager with a proven track record at Duffy's Sports Grill, excelling in operations management and team building. Enhanced guest satisfaction through strategic training programs and effective problem resolution. Skilled in P&L management, driving financial performance while fostering a collaborative work environment. Committed to continuous improvement and operational excellence.
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Duffy's Sports Grill
01.2024 - 09.2025
- Directed daily operations, ensuring optimal staff performance and guest satisfaction.
- Implemented training programs, enhancing team skills and service quality.
- Analyzed financial reports to inform budget decisions and resource allocation.
- Established marketing initiatives, increasing brand visibility and customer engagement.
- Oversaw compliance with health regulations, maintaining a safe dining environment.
- Led staff meetings to communicate goals, foster collaboration, and drive results.
- Developed strategic partnerships with local businesses to boost community involvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
Duffy's Sports Grill
04.2020 - 01.2024
- Led operational initiatives to enhance service efficiency and guest satisfaction.
- Managed staff training programs, fostering a culture of continuous improvement and teamwork.
- Developed and implemented inventory control processes to reduce waste and optimize stock levels.
- Oversaw financial performance analysis, identifying areas for cost reduction and revenue enhancement.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours, enhancing customer experience.
- Mentored junior managers on performance metrics, fostering professional growth within the leadership team.
Lead Server
Duffy's Sports Grill
03.2019 - 04.2020
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new servers on menu knowledge and service standards.
- Coordinated with kitchen staff to streamline order accuracy and timing.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints effectively, maintaining positive dining experiences.
Food Runner
Duffy's Sports Grill
10.2018 - 03.2019
- Delivered food promptly and accurately to enhance customer satisfaction.
- Assisted kitchen staff in maintaining efficient workflow during peak hours.
- Communicated effectively with servers to ensure seamless service delivery.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
Education
Associate of Science - Business Administration
Indian River State College
Ft. Pierce, FL09-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Customer relations
- Inventory control
- Administrative skills
- P&L management
Certification
Florida Food Handler Certification
Languages
English
Native or Bilingual
Polish
Professional Working
Timeline
General Manager
Duffy's Sports Grill
01.2024 - 09.2025
Assistant General Manager
Duffy's Sports Grill
04.2020 - 01.2024
Lead Server
Duffy's Sports Grill
03.2019 - 04.2020
Food Runner
Duffy's Sports Grill
10.2018 - 03.2019
Associate of Science - Business Administration
Indian River State College
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