Ryan Hartert
Mankato,MN
Summary
Driven business owner with hands-on expertise in sales, customer service, and lead generation. Skilled in cultivating customer relationships, managing estimates, and overseeing residential and commercial window cleaning operations. Strong communicator with a solid foundation in sales and marketing strategies.
Overview
4
4
years of professional experience
Work History
Sales Associate
Fastenal
Mankato, Minnesota
11.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer requests and inquiries promptly to enhance overall satisfaction.
- Analyzed customer requirements to provide timely assistance.
- Maintained inventory levels through regular stock checks and ordering.
- Ordered products and supplies for customers, while making sure it got to their inventory on time
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service-related issues.
- Trained new team members on fulfillment procedures and safety protocols.
- Operated warehouse equipment to efficiently pick and pack orders.
Owner-Operator
Riverside Windows
Wabasha, Minnesota
06.2024 - Current
- Manage the sales process from initial customer contact through quoting, scheduling, service completion, and follow-up.
- Generated residential and commercial leads through targeted Facebook and Instagram advertising, referrals, and direct outreach.
- Provided quotes and completed services for over 200 jobs
- Develop job estimates and pricing based on property size, service requirements, and labor needs.
- Communicate directly with customers to resolve concerns and maintain strong customer relationships.
- Managed scheduling, equipment, expenses, marketing, and daily operations to ensure smooth business functioning.
Customer Service Representative
Kwik Trip
05.2022 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer complaints efficiently, ensuring resolution and satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided accurate information on products and services, enhancing overall customer experience.
- Demonstrated strong problem-solving skills while assisting customers in various scenarios.
- Engaged in continuous learning to enhance product knowledge and service delivery.
- Shared knowledge of systems and procedures with team members, promoting a collaborative work environment.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
Marketing- Professional Sales Cert. - Marketing And Sales
Minnesota State University, Mankato
Mankato, MN01-2028
Skills
Sales Prospecting Lead Generation Customer Service Relationship Building Digital Marketing Meta Ads Manager Pricing & Estimating Time and project management Sales Strategy
Timeline
Sales Associate
Fastenal
11.2025 - Current
Owner-Operator
Riverside Windows
06.2024 - Current
Customer Service Representative
Kwik Trip
05.2022 - 05.2024
Marketing- Professional Sales Cert. - Marketing And Sales
Minnesota State University, Mankato