Ryan Hartley
Indianapolis,IN
Summary
Dedicated Service Advisor with over 13 years of experience in customer service and problem resolution. Proven ability to enhance customer satisfaction through effective communication and attention to detail.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
18
18
years of professional experience
Work History
Service Advisor
Great Lakes Honda of Fishers
Fishers, IN
07.2015 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in scheduling service appointments, ensuring efficient workflow and customer satisfaction.
- Maintained accurate records of customer interactions and service history for seamless follow-up.
- Collaborated with technicians to communicate service recommendations and updates to customers effectively.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Sales Manager
HH Gregg Appliances and Electronics
Indianapolis, IN
01.2009 - 01.2013
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in scheduling service appointments, ensuring efficient workflow and customer satisfaction.
- Maintained accurate records of customer interactions and service history for seamless follow-up.
- Collaborated with technicians to communicate service recommendations and updates to customers effectively.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Manager
Firestone Complete Auto Care
01.2013 - 07.2015
- Led daily operations to ensure high-quality customer service and satisfaction.
- Supervised team performance, providing guidance and support for skill development.
- Implemented process improvements to enhance workflow efficiency and reduce service times.
- Managed inventory levels, ensuring optimal stock availability for customer needs.
- Trained staff on automotive services, safety protocols, and customer interaction techniques.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Education
High School Diploma -
John Glenn High School
WalkertonGraphic Design
Indiana University, South Bend
South Bend, INSkills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Team player mentality
- Handling customer complaints
- Documentation and reporting
- Warranty claims process management
- Service order flow
- Problem resolution
- Customer relations
- Sales and upselling
Timeline
Service Advisor
Great Lakes Honda of Fishers
07.2015 - Current
Service Manager
Firestone Complete Auto Care
01.2013 - 07.2015
Sales Manager
HH Gregg Appliances and Electronics
01.2009 - 01.2013
High School Diploma -
John Glenn High School
Graphic Design
Indiana University, South Bend