Ryan Harvey
Brewster,WA
Summary
Dynamic leader and Owner/Supervisor at Powerplay Remodels/Rybec Enterprises, renowned for enhancing operational efficiency and customer satisfaction. Excelled in relationship building and strategic planning, significantly reducing costs while expanding markets. Skilled in customer relations and financial management, fostering a culture of collaboration and high performance. Achieved notable client retention through exceptional service and innovative solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner/Supervisor of Operations
Powerplay Remodels/Rybec Enterprises
01.2000 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Expanded business into new markets, cond
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Improved team productivity by introducing innovative project management tools and techniques.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Education
Associate of Science - Police Sciences
International Correspondence School
Montreal Quebec06-1995
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Accomplishments
I am a purple belt in Gracie Jiu-jitsu and have been a Mixed Martial arts coach and trainer.
Traveled to Russia, Holland, France, Germany, Brasil, Canada.
I won back to back state titles in high school bull riding as well as rode in the PBR circuit for 10 years.
Bronze and silver medalist in the Pacific Northwest Jiu-Jitsu Championships
155# night of champions MMA fight of the night award
1993 Silver gloves boxing champion
1994 Diamond belt runner up
Certification
Explosives technician for Dennis V Snyder under Clay Brown
2x state bull riding champion
I was the first person to accomplish this feat, I was also competing in an amateur association at the same time where i was in the top 3 competitors to compete in thefinals for the championship
Timeline
Owner/Supervisor of Operations
Powerplay Remodels/Rybec Enterprises
01.2000 - Current
Explosives technician for Dennis V Snyder under Clay Brown
Associate of Science - Police Sciences
International Correspondence School
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