Suriya Qasemi
Washington,DC
Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
20
20
years of professional experience
Work History
Operations Supervisor, Owner
Hassinas Bakery
01.2016 - Current
- Created and implemented strategies for improving operational efficiency and accuracy.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
- Motivated and trained employees to maximize team productivity.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 5 member team.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored and maintained high level of on-time delivery reliability service and performance
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Interceded between employees during arguments and diffused tense situations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Negotiated with distributors to find quality products and best prices.
- Tracked company equipment, tools and technology to manage inventory.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Associate Optician
Visual Health Doctors Of Optometry
03.2022 - 06.2023
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Collaborated with optometrists to ensure accurate prescription measurements and optimal lens selection for patients.
- Evaluated current processes and provided suggestions for improvements, resulting in increased efficiency within the optician practice.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Maintained safe, clean and organized environment to increase patient comfort.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Streamlined the ordering process for optical products, resulting in faster turnaround times and increased order accuracy.
- Established rapport with clients through attentive listening skills, fostering long-term relationships and repeat business.
- Managed appointment scheduling efficiently, balancing patient flow throughout the day while minimizing wait times for prompt service delivery.
- Participated in ongoing training opportunities to stay current with industry advancements and best practices within the field of opticianry.
- Coordinated insurance verifications and billing processes accurately to streamline patient experiences during their visit.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Increased average transaction value by effectively cross-selling accessories such as lens cleaners, cases, or specialty lenses when appropriate.
- Handled difficult customer interactions professionally, resolving issues in a timely manner to maintain client satisfaction.
- Assisted in inventory management tasks, ensuring adequate stock levels for both frames and lenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Realtor
Remax Solutions One
12.2015 - 01.2018
- Generated leads for sales and rental properties through cold calls and referrals.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Presented purchase offers to sellers for consideration.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Wrote contracts to outline sales and purchases of properties.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Floor Manager
Zaaki Restaurent & Cafe
02.2013 - 01.2016
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Scheduled employees based on labor balancing requirements and forecasted customer levels.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed full team schedule to maintain adequate coverage.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw supply restocking, area cleaning and product organization.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Bank Teller
TD Bank
06.2009 - 03.2012
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Provided customer records on demand, including account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Reconciled cash drawer and resolved discrepancies.
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to head tellers.
- Accessed computerized financial information to answer questions related to specific accounts.
- Sold and cross-sold bank products to new and existing customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Substitute Teacher
Al-Mohammadi Mosque
06.2008 - 06.2011
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Evaluated student performance using formative assessments to provide targeted feedback while concurrently adjusting lesson plans based on data-driven insights.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Monitored student performance and provided feedback to inform instruction.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Implemented classroom management techniques to maintain positive learning environment.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
New Car Sales Representative
Loman Auto Group
05.2007 - 12.2009
- Completed registration paperwork and sales documentation.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated vehicle prices and secure financing for customers.
- Maintained compliance with all service, quality, and regulatory standards.
- Prepared purchased vehicles and completed final delivery checks.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
Receptionist
REMAX Properties Unlimited
06.2004 - 09.2007
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Provided clerical support to 15 company employees by copying, faxing and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Received and routed business correspondence to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Collected, sorted, distributed and sent mail and packages.
Education
High School Diploma -
Parsippany High School
Parsippany, NJCounty College Of Morris
Randolph Township, NJSkills
- Logistics expertise
- Human resources
- Customer Relations
- Financial administration
- Route Navigation
- Excellent work ethic
- On-Time Delivery
- Customer Service
- Documentation and Recordkeeping
- Report Writing
- Data Entry
- Project Planning
- Scheduling
- Multitasking and Organization
- Bookkeeping
- Decision-Making
- Policy and procedure modification
- Production
- Goal Setting
- Customer relationship development
- Motivational Leadership
- Team Training
- Staff Management
- Workflow Planning
- Microsoft Office
- Relationship Building
- Inventory Coordination
- Staff Development and Training
- Documentation and control
- Program Development
Languages
Farsi
Full Professional
English
Full Professional
Timeline
Associate Optician
Visual Health Doctors Of Optometry
03.2022 - 06.2023
Operations Supervisor, Owner
Hassinas Bakery
01.2016 - Current
Realtor
Remax Solutions One
12.2015 - 01.2018
Floor Manager
Zaaki Restaurent & Cafe
02.2013 - 01.2016
Bank Teller
TD Bank
06.2009 - 03.2012
Substitute Teacher
Al-Mohammadi Mosque
06.2008 - 06.2011
New Car Sales Representative
Loman Auto Group
05.2007 - 12.2009
Receptionist
REMAX Properties Unlimited
06.2004 - 09.2007
High School Diploma -
Parsippany High School
County College Of Morris
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